KAREN DUONG
Philadelphia,PA
Summary
Detail-oriented operations and customer-experience professional with 9+ years of client-facing work, most recently in property leasing and administration. Skilled at managing CRM data, reviewing applications for accuracy, writing clear client communications, and following compliance-driven processes. Quick learner who adopts new software and workflows easily, and who is eager to apply that strength to a remote role working with AI-enabled tools.
Overview
10
10
years of professional experience
Work History
Leasing Assistant
Post Brothers Apartments
Philadelphia, PA
04.2025 - Current
- Review and process lease applications and background checks, then draft rental agreements, supporting a smooth onboarding experience for new residents.
- Track leads and follow-up activity in CRM software, coordinating appointments with prospects and residents to improve engagement and retention.
- Maintain accurate, organized records of tenant contracts, leases, and payments in line with housing compliance requirements.
- Conduct local market research to benchmark competitive rental rates and support pricing conversations.
- Inspect vacant units before move-in and partner with property managers to complete leasing activities efficiently.
- Respond promptly to resident and prospect inquiries, resolving issues or escalating critical ones for immediate resolution.
Manager
Tuna Bar
Philadelphia, PA
09.2022 - 04.2025
- Led daily operations and customer interactions, maintaining 100% client satisfaction focus and resolving concerns quickly.
- Implemented systems that streamlined processes and improved the client experience.
- Trained team members on service protocols, ensuring consistent and professional client interactions.
- Oversaw administrative operations, including record-keeping, inventory management, and timely financial reporting.
Client Relations Specialist
Posh Mani Ped
Havertown, PA
03.2019 - 08.2022
- Built a loyal client base through personalized service, resulting in high retention and referral rates.
- Maintained detailed client records to personalize service, and managed scheduling to maximize capacity.
Reservation Manager / Client Services Coordinator
Yakitori Boy
Philadelphia, PA
10.2016 - 02.2019
- Generated the highest commission in 2017–2018, increasing company revenue by 30% by presenting venue amenities and premium packages.
- Planned and executed client events for up to 200 guests; managed bookings, cancellations, and special requests with close attention to detail.
Education
Health Sciences coursework
Community College of Philadelphia
01-2021
Biology coursework
Temple University
01-2018
High School Diploma -
Central High School
01-2016
Skills
- Operations & Data: CRM management, lead tracking, accurate recordkeeping, application review, quality checks, process improvement
- Communication: Clear written and verbal communication, client follow-up, conflict resolution, training and onboarding others
- Systems & Tools: Property management software, CRM platforms, scheduling and reservation systems, Microsoft Office / Google Workspace, rapid adoption of new tools
- Compliance & Service: Housing compliance, lease documentation, background-check processing, resident services, market research
Personal Information
Availability: Open to Remote
LEADERSHIP & COMMUNITY
- Eastern Volleyball Academy, Glassboro, NJ (2021–2023): Communicated with parents, athletes, and administration; organized team events and logistics; mentored individuals from varied backgrounds.
- Captain, Adult Volleyball Team (2018–2022): Led registration, team communication, and member recruitment.
Timeline
Leasing Assistant
Post Brothers Apartments
04.2025 - Current
Manager
Tuna Bar
09.2022 - 04.2025
Client Relations Specialist
Posh Mani Ped
03.2019 - 08.2022
Reservation Manager / Client Services Coordinator
Yakitori Boy
10.2016 - 02.2019
Health Sciences coursework
Community College of Philadelphia
Biology coursework
Temple University
High School Diploma -
Central High School