Karen Eckloff
Leonardtown,MD
Summary
Dynamic Medical Office Assistant with proven expertise in patient record management and a positive attitude, honed at Frank L. Kriger, MD, PHD. Excelled in enhancing customer satisfaction and streamlining electronic medical records, showcasing proficiency in medical software applications and exceptional phone etiquette. Achieved notable efficiency in patient scheduling and data organization, contributing to a seamless office operation.
Overview
19
19
years of professional experience
Work History
Medical Office Assistant
Frank L. Kriger, MD, PHD
12.2012 - 10.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Office Administrative Assistant
RFM Services
07.2005 - 03.2011
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
No Degree - Business Administration
Charles County Community College
La Plata, MDSkills
- Medical reception
- Positive attitude
- Managing patient records
- Phone and email etiquette
- Payment collection and processing
- Spreadsheet tracking
- Physician assistance
- Multi-line telephone management
- Medical software applications
- Patient database maintenance
Timeline
Medical Office Assistant
Frank L. Kriger, MD, PHD
12.2012 - 10.2024
Office Administrative Assistant
RFM Services
07.2005 - 03.2011
No Degree - Business Administration
Charles County Community College
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