Norma Milton
El Paso
Summary
Experienced office manager with proven expertise at Hector M. Maldonado, MD, PhD, PA, excelling in customer service and organizational skills. Recognized for maintaining confidentiality and ensuring balanced budgets through meticulous financial record-keeping. Adept at office administration, with a commitment to proactive inventory management and exceptional client relations.
Overview
40
40
years of professional experience
Work History
Medical Office Manager
Hector Martin Maldonado, MD, PhD, PA
El Paso, TX
07.1993 - 03.2025
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Completed bi-weekly payroll for 4 employees.
Cashier
K G Men's Store
El Paso, TX
06.1985 - 09.1993
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Medical Assistant Front And Back Office
San Antonio School of Medical And Dental Assistant
El Paso, TX05-1988
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Insurance eligibility and verification
- EMR software
- Critical thinking
- Payroll and budgeting
Languages
Spanish
Full Professional
Timeline
Medical Office Manager
Hector Martin Maldonado, MD, PhD, PA
07.1993 - 03.2025
Cashier
K G Men's Store
06.1985 - 09.1993
No Degree - Medical Assistant Front And Back Office
San Antonio School of Medical And Dental Assistant
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