Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Certification
Timeline
BusinessAnalyst
Karen Edwards

Karen Edwards

Kennesaw,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Service Manager

Terminix
01.2010 - Current
  • Held responsibility for all service operations in various Georgia branches ranging from $6m-$26m in annual revenue
  • Managed large teams with direct reports up to 7 managers, 80 field employees, serving over 15,000 customers per month
  • Organized and facilitated the opening of new locations across metro-Atlanta
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed department processes and procedures to boost customer satisfaction.
  • Resolved customer complaints in professional and timely manner.
  • Took ownership of customer issues and followed problems through to resolution.
  • Responded to regulatory compliance requests from the Georgia Department of Agriculture
  • Organized and conducted new employee training classes, both in person and online
  • Conducted continuing education hours for employees
  • Assisted and managed fumigation crews and treatment projects across Georgia and Alabama

Laborer

B&L Home Improvement
01.2006 - 01.2010
  • Assisted with remodeling and construction of residential properties
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Duties included framing, sheetrock, flooring, painting, plumbing, roofing, finish trim work, minor electrical wiring for installing fans, lights, outlets, disposals, and other electrical household items

Education

Political Science And Business Administration

Agnes Scott College
Decatur, GA
2012

Skills

  • Customer Relationship Management
  • Quality Assurance
  • Coaching and Mentorship
  • Organizational Policies
  • Continuous Improvements
  • Workflow Management
  • Manage Budgets
  • Control of Expenses
  • Reliable and Responsible
  • Time Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"You must do the thing you think you cannot do."
Eleanor Roosevelt

Certification

Associate Certified Entomologist

Certified Trainer for Georgia Pest Control CEU hours

Certified Operator for Structural Pest Control Categories WDO, HPC, and FUM

Certified Applicator for Commercial Pest Control category 41 - Mosquito

Timeline

Service Manager

Terminix
01.2010 - Current

Laborer

B&L Home Improvement
01.2006 - 01.2010

Political Science And Business Administration

Agnes Scott College

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Karen Edwards