Karen E Hugues Lugo
Tucson,AZ
Summary
Medical Administrative and Certified Clinical Medical Assistant with six months of experience in both front and back office roles at an Internal Medicine clinic. Proficient in delivering outstanding customer service and administrative support by managing appointments, bookings, phone systems and providing patient care. Highly driven with effective verbal and written communication abilities in both Spanish and English.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shipper / packer
DLH - Veterans Affairs Mail Outpatient Pharmacy
01.2024 - 06.2024
- Responsible for the shipping and packaging of medical prescriptions for veterans. Scanning and labeling prescriptions, along with including patient refill documents in the packages, while ensuring a tidy and adequately stocked work environment.
- Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
Contact : Jamaica Estrada/ Supervisor - 520-209-3000
Front Desk Specialist
Saguaro Eastside Medical Group
03.2023 - 08.2023
- Assisted with patient check-ins and check-outs, arranged appointments, handled over 50 calls daily, recorded prescription requests, generated and sent out lab results, and prepared charts for healthcare providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Managed patients files and collecting payments.
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
Education
Certified Clinical Medical Assistant -
Fred G Acosta Job Corps
Tucson, AZ07.2022
High School Diploma -
Penn Foster Career School
Tucson, AZ07.2018
Medical Administrative Assistant -
Fred G Acosta Job Center
Tucson07-2018
Skills
- communication
- Time management
- Team work
- Active listening
- Creativity
- Curiosity and flexible
- Friendly, positive attitude
- Telephone Etiquette
- Appointment scheduling
- Office organization
- Medical terminology knowledge
- Direct patient care
- Phlebotomy techniques
- Vital Signs
Certification
- Medical Administrative Assistant (08/2017 - 05/2018)
- Basic life support American red Cross - CPR (09/2021)
- HIPPA National Safety Compliance (05/2022)
- Workplace Bloodborne Pathogen (07/2022)
- NHA CCMA (07/2022)
LANGUAGES
Spanish Full Professional Proficiency
English Native or Bilingual Proficiency
Timeline
Shipper / packer
DLH - Veterans Affairs Mail Outpatient Pharmacy
01.2024 - 06.2024
Front Desk Specialist
Saguaro Eastside Medical Group
03.2023 - 08.2023
Certified Clinical Medical Assistant -
Fred G Acosta Job Corps
High School Diploma -
Penn Foster Career School
Medical Administrative Assistant -
Fred G Acosta Job Center
Similar Profiles
Karen E Hugues LugoKaren E Hugues Lugo
Shipper / packer at DLH - Veterans Affairs Mail Outpatient PharmacyShipper / packer at DLH - Veterans Affairs Mail Outpatient Pharmacy
Karley BennettKarley Bennett
Pharmacy Technician at Department of Veterans Affairs Consolidated Mail Outpatient PharmacyPharmacy Technician at Department of Veterans Affairs Consolidated Mail Outpatient Pharmacy
Hailey MontgomeryHailey Montgomery
Shipper/Packer at Consolidated Mail Outpatient Pharmacy -Contracted w/ DLH CorporationShipper/Packer at Consolidated Mail Outpatient Pharmacy -Contracted w/ DLH Corporation
Ella WesthoraElla Westhora
Research Intern at University of ArizonaResearch Intern at University of Arizona
JACKSON EDWARDSJACKSON EDWARDS
Warehouse Associate at AmazonWarehouse Associate at Amazon