Karen Equi
Jamestown,Ohio
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Red Roof
06.2016 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Stanley Steemer
09.1998 - 01.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
West Jefferson High School
West Jefferson, OHSkills
- Complaint Resolution
- Call Management
- Information Security
- Appointment Scheduling
- Product Knowledge
- Account Updating
- Data Collection
- Data Entry
- Product Sales
Timeline
Customer Service Representative
Red Roof
06.2016 - 01.2024
Customer Service Representative
Stanley Steemer
09.1998 - 01.2013
GED -
West Jefferson High School