Karen Escalon
Conroe
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Manager
K2 Beauty Supply
Houston
08.2021 - 06.2025
- Managed customer inquiries and resolved issues efficiently.
- Trained and mentored new customer service representatives.
- Developed training materials for staff on product knowledge.
- Managed cash drawer, ensuring correct balance at shift end.
- Trained new employees on register functions and customer service practices.
- Stocked shelves with merchandise according to company guidelines while maintaining neatness and cleanliness standards.
Administrative Assistant
Universidad Valle de México
Mexico
06.2017 - 11.2019
- Coordinated office communications and maintained internal documentation systems.
- Organized meetings and prepared agendas for departmental staff.
- Managed schedules and arranged travel logistics for faculty members.
- Managed the entry and maintenance of students grades and overall GPA records.
Education
Bachelor - Petroleum Engineering
Universidad Autónoma De Tamaulipas
Reynosa, Tam 08.2013 - 06.2017
Skills
- Customer service
- Issue resolution
- Employee training
- Cash management
- Bilingual communication
- Attention to detail
- Document translation
- Flexibility and adaptability
- Spanish/English translation
Languages
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Customer Service Manager
K2 Beauty Supply
08.2021 - 06.2025
Administrative Assistant
Universidad Valle de México
06.2017 - 11.2019
Bachelor - Petroleum Engineering
Universidad Autónoma De Tamaulipas
08.2013 - 06.2017