Karen Escobar

greeted and check in/out patients in a high-volume ENT office, ensuring smooth front-desk operations and positive patient experience.

Schedule follow-up visits and new patient appointments using Epic (Scripps System), accurately capturing clinical and insurance information.

Coordinated all incoming and outgoing referrals fora busy Otolaryngology practice, ensuring timely scheduling and seamless patient care.

Review referral documentation for accuracy completeness; upload referral into Epic and routed to appropriate providers.

Verified patient insurance eligibility and secured prior authorizations for diagnostic procedures,imaging,ans specialist consultation.

Monitoring referral work queues in Epic,ensuring that all referrals were processed in accordance with clinic policies and payer guidance.

Provided front-desk support across multiple departments including Family Medicine, Pediatrics OB/GYN, and Specialty Department (Dermatology , Cardiology, Chiropractic, Podiatry), delivering high- quality customer service in fast -paced, multicultural healthcare setting.

Check in and out patients, verified insurance eligibility (Medica,Medicare , and commercial plans), and ensured accurate demographic and billing information in the system.

Collect co-pays and sliding fee scale payments,answer high-volume phone lines, scheduling appointments , relaying message to clinical teams, providing general clinic information to patients,

Supervised stock crew associates in daily replenishment, storage management and merchandising.

Trained new team members on company procedures, inventory management software, and best
practices for stock handling.

Contributed to positive workplace culture by demonstrating strong work ethic, adaptability,
teamwork ability, professionalism under pressure situations.

Analyzed funds and prepared deposits, ensuring accuracy and including any necessary change order
information.

Greeted customers, responded to inquiries, and provided exceptional customer service to enhance
engagement with merchandise.

Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies
during shift changes.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Increased sales revenue by developing and implementing effective sales strategies.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Prepare and maintain patient charts, accurately updating patient information and medical history.

Verify insurance eligibility, including Medi-Cal and other funding sources, using online systems and
collecting co-payments as required.

Support patients in selecting frames for prescription eyeglasses and provide assistance with
adjustments and repairs as needed.