Karen Estrada
Chandler,AZ
Summary
Dynamic sales professional with a proven track record of enhancing customer satisfaction and loyalty at Yelp - San Francisco through innovative sales techniques and strong relationship-building skills. Expert in problem-solving and communication, consistently surpassing sales quotas while training and developing staff to foster a collaborative environment. Recognized as a top 10 performer by implementing effective system improvements and adept multitasking strategies. Career ambitions include leveraging expertise to drive further success in customer engagement and team leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Executive Manager
Yelp - San Francisco
San Francisco, CA
01.2024 - 05.2024
- Increased client retention by building strong relationships with key accounts.
- Expanded account portfolio through effective prospecting and lead generation strategies.
- Negotiated and closed lucrative deals
- Implemented innovative sales techniques to improve overall team performance and increase revenue growth.
- Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Delivered consistent sales results by meeting or exceeding monthly targets regularly.
Retention Specialist
ZipRecruiter
Tempe, AZ
06.2021 - 07.2023
- Built constructive customer relationships to improve loyalty and recommendations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs, and adapted service strategies to meet them.
- Evaluated current customer retention strategies, and recommended improvements.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Developed new strategies for customer retention activities.
Loan Advisor
Bridgecrest
Mesa, AZ
12.2019 - 06.2021
- Worked in several areas of the collections department
- Helped pilot two new departments to our mesa location from Dallas
- Consistently exceeding goals in numbers as well as QA
- Top 10 performer since beginning in the collections department
- Flexible in being moved around in several areas within 4 years of being there
- Comfortable in educating customers about their auto loans to ensure they're successful in loan after doing collection attempts to bring current accounts current or near current
- Customer service agent Bridgecrest
Customer Service Lead
GoCurrency
Scottsdale, AZ
06.2015 - 11.2019
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Solving problems by breaking them down into fundamental components and analyzing individually,
Lead medical assistant
Happy Kids Pediatrics
06.2013 - 06.2015
- Assisted doctors in preparing for appointments
- Assisted doctors with transcribing, as well as sending out referrals
- Ensured prescriptions were sent out in a timely manner
- Made sure rooms were clean and fully stocked for appointments
- Reference available upon request.
Education
Medical Assistant -
Pima Medical
Mesa, AZHigh School Diploma -
El Dorado High School High
Chandler, AZSkills
- Proven Track Record in Meeting Sales Quotas
- Staff Support
- Training and Development
- Empathy and patience
- Punctuality and reliability
- Complaint handling
- Communication/Interpersonal
- Problem Solving
- System Implementation
- Goal Attainment
- Multitasking and organization
- Customer service
Certification
- Medical Assistant
- CPR certified
Languages
English
Professional
Spanish
Professional
Timeline
Account Executive Manager
Yelp - San Francisco
01.2024 - 05.2024
Retention Specialist
ZipRecruiter
06.2021 - 07.2023
Loan Advisor
Bridgecrest
12.2019 - 06.2021
Customer Service Lead
GoCurrency
06.2015 - 11.2019
Lead medical assistant
Happy Kids Pediatrics
06.2013 - 06.2015
Medical Assistant -
Pima Medical
High School Diploma -
El Dorado High School High