Karen Faulkner
Collierville,TN
Summary
Dedicated and personable Customer Service Representative with over 10 years of experience in fast-paced environments. Skilled in resolving customer issues, maintaining high customer satisfaction, and communicating effectively with diverse clientele. Adept at multitasking, problem-solving and exceeding performance targets.
Overview
25
25
years of professional experience
Work History
Medical Transportation Coordinator
Saferide Health
Collierville, Tennessee
05.2023 - Current
- Schedule non-emergency transportation for Medicaid and Medicare members.
- Assist in finding transportation for broken rides.
- Assist in answering questions regarding members' benefits.
Sorter
Amazon
Memphis, Tennessee
09.2020 - 10.2021
- Visually assessed and sorted items into containers or designated areas according to classification, size condition or grade.
- Sorted incoming packages for efficient warehouse organization.
- Inspected items for quality and proper labeling before distribution.
Shipper
Terumo Medical Corporation
Memphis, Tennessee
01.2019 - 08.2020
- Inspected incoming and outgoing shipments for accuracy and quality.
- Assisted in training new staff on shipping procedures and safety protocols.
- Ensured that products were delivered on time in order to provide exceptional customer service.
Packager
Smith & Nephew, Inc
Memphis, Tennessee
06.2014 - 10.2018
- Double-checked packing slips and other paperwork to ensure that items requested by clients were properly packaged.
- Operated packaging machinery for efficient product assembly.
- Inspected packaging materials for quality and compliance standards.
- Executed labeling and sealing tasks according to specifications.
Assistant Manager
Whatsthatfragrance
Memphis, Tennessee
03.2005 - 05.2014
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
Pharmacy Technician
Kindred Pharmacy
Memphis, Tennessee
07.2001 - 09.2004
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Assisted pharmacists in preparing and dispensing medications to patients.
Education
Certification of Pharmacy Technician - Pharmacology
Tennessee Technology of Memphis
Memphis, TN06-2001
Skills
- Microsoft office
- Data entry
- Effective communication
- Problem solving
- Customer relationship management
Timeline
Medical Transportation Coordinator
Saferide Health
05.2023 - Current
Sorter
Amazon
09.2020 - 10.2021
Shipper
Terumo Medical Corporation
01.2019 - 08.2020
Packager
Smith & Nephew, Inc
06.2014 - 10.2018
Assistant Manager
Whatsthatfragrance
03.2005 - 05.2014
Pharmacy Technician
Kindred Pharmacy
07.2001 - 09.2004
Certification of Pharmacy Technician - Pharmacology
Tennessee Technology of Memphis