Summary
Overview
Work History
Education
Skills
I like to volunteer when I can. I have volunteered at the masonic childrens orphanage in Oxford, NC
Languages
Timeline
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Karen Fernandez

TN

Summary

Dynamic leader and effective communicator with proven expertise in team leadership and exceptional communication, honed at IHOP and other notable establishments. Excelled in enhancing service quality and operational efficiency, significantly increasing sales and customer satisfaction. Skilled in POS system operations and fostering positive customer relationships, demonstrating attention to detail and a commitment to excellence.

Overview

15
15
years of professional experience

Work History

Lead Server

IHOP
01.2018 - 10.2024
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Customer Service Intake Coordinator

CADATS
01.2014 - 01.2018
  • Supported office staff and operational requirements with administrative tasks.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Completed intake assessment forms and filed clients' charts.
  • Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
  • Coordinated interdisciplinary communication for smoother transitions between care providers.
  • Improved efficiency within the department by prioritizing tasks and managing time effectively.

Server/bartender

Oakwood Cafe
02.2010 - 01.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

Associate of Arts - English Literature

Eastern Carolina University
Greenville, NC
05-2011

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership
  • Positive and Friendly Attitude
  • Organization and Efficiency
  • POS system operations
  • Quality Control
  • Exceptional communication

I like to volunteer when I can. I have volunteered at the masonic childrens orphanage in Oxford, NC

I have volunteered several times at the orphanage in Oxford, NC.


Languages

English
Native or Bilingual

Timeline

Lead Server

IHOP
01.2018 - 10.2024

Customer Service Intake Coordinator

CADATS
01.2014 - 01.2018

Server/bartender

Oakwood Cafe
02.2010 - 01.2014

Associate of Arts - English Literature

Eastern Carolina University

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Karen Fernandez