Karen Fithian
Seaford,DE
Summary
Highly organized professional with extensive experience in logistics management. Known for strong multitasking and adaptability, contributing to increased operational efficiency and reduced delays in mail processing.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Expeditor
United States Post Office
03.2005 - Current
- Coordinated logistics for efficient mail processing and distribution operations.
- Oversaw inventory management, ensuring timely replenishment of supplies and resources.
- Collaborated with team members to streamline workflow processes and reduce delays.
- Trained new staff on operational procedures, enhancing overall team performance.
- Implemented quality control measures to ensure accuracy in mail sorting and delivery.
- I a normal 8 hour day i arrive around 30 trucks and dispatch around 6 trucks and receive up to 10-15 drop shipments
Operation Support Specialist
United States Postal Service, USPS
03.2021 - 12.2023
- Coordinated daily operational support to ensure efficient mail processing workflows.
- Streamlined communication between departments to enhance service delivery and customer satisfaction.
- Analyzed operational data to identify trends and recommend process improvements.
- Developed training materials for new staff, fostering knowledge retention and operational efficiency.
- Led cross-functional teams in implementing technology upgrades to optimize workflow processes.
- Monitored performance metrics, ensuring compliance with USPS standards and policies.
- Facilitated problem resolution by collaborating with various stakeholders across the organization.
- Initiated cost-saving measures through process evaluations, enhancing overall operational effectiveness.
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
- Reduced error rates in data entry tasks by implementing a thorough quality control process.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
- Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.
- Streamlined operations support processes by implementing effective organizational strategies and tools.
- Completed accurate and timely Condition Report of mail in plant by counting containers of mail. Check if trucks were on time, late, omitted or canceled and why, transactions in Surface Visibility. Check MPE Watch for total DPS was processed for the to maintain records and support internal audits.
- I would attend around 5-6 telecoms a day. Depending on the day and i what issues there are with transportation depends on how many to I have to talk to the contractors.
Education
Some College (No Degree) - Business Administration And Management
Salem Community College
Carney's Point, NJHigh School Diploma -
Salem High School
Salem NJ06-1990
Skills
- Strong organization
- Shipping and receiving
- Receiving
- Load securing
- Shipment documentation
- Multitasking
- Teamwork
- Attention to detail
- Multitasking Abilities
- Reliability
- Safety regulations compliance
- Adaptability and flexibility
Timeline
Operation Support Specialist
United States Postal Service, USPS
03.2021 - 12.2023
Expeditor
United States Post Office
03.2005 - Current
Some College (No Degree) - Business Administration And Management
Salem Community College
High School Diploma -
Salem High School