Karen Gallagher
Fairview Park,Ohio
Summary
Dedicated patient Care Coordinator with 25+ years in healthcare enhancing patient satisfaction and Care plans through team leadership,strategic management. Proven track record in healthcare efficiency and date analysis.
Overview
29
29
years of professional experience
Work History
Patient Coordinator/Care Navigator
MetroHealth Medical System
07.1997 - Current
- Advanced Geriatric Society (AGS) Professional Member of research.
- Coordinate care for over 150 patients with chronic medical needs in a faced pace setting.
- Advocate for older adults through organizational influences and collaboration with other nonprofits, regulatory, and governmental agencies.
- Spearheaded a community outreach that reduced barriers of determent of health in greater Cleveland area.
- Gather and complete varies forms and documents to assist patients in completing and submitting applications.
- Participate in and supports the development and implementation of special projects with outreach programs.
- Serves as a community advocate in the greater community area.
- Increased patient cliental in programs.
- Experienced with On-Base, EMR Epic Care System, Word, Power Point, Outlook
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Streamlined intake processes to reduce wait times and improve patient experience.
- Implemented process improvements that enhanced data management and reporting accuracy.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Coordinated patient care across multidisciplinary teams to enhance service delivery and outcomes.
- Facilitated smooth transitions between healthcare settings by coordinating necessary referrals and appointments.
Education
Master of Science - MASTERS OF PUBLIC HEALTH
BALDWIN WALLACE UNIVERSITY
Berea, OH05.2022
Skills
Strong work ethic
- Leadership experience
- Critical thinking
- Teamwork
- Communication with outreach strategies and community planning between stakeholders
- Problem solving
- Organizational
Timeline
Patient Coordinator/Care Navigator
MetroHealth Medical System
07.1997 - Current
Master of Science - MASTERS OF PUBLIC HEALTH
BALDWIN WALLACE UNIVERSITY