KAREN GAMOKE

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• Scheduled appointments and maintained accurate client records using Avimark software to streamline clinic operations.
• Delivered prompt, friendly customer service to enhance visitor experience and foster client relationships.
• Process appointment scheduling, maintaining accurate client records using Avimark software.
• Process payments and handle financial transactions and end of day bank deposits.
• Managed a multi-line phone system and resolved customer inquiries and concerns.
• Basic knowledge of veterinary terminology, products and medications and animal behavior and health.

• Coordinated insurance verifications and updated patients' insurance benefits.
• Responsible for the coordination of the daily administrative duties in a fast paced, highly interactive dental office.
• Create and maintain patients' accounts and charts.
• Greet and check in patients, collect and post payments, schedule and confirm appointments while answering multiple phone lines.
• Balance nightly deposits and run end of day reports.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Areas of expertise include knowledge of services, products, and pricing; Billing and account changes,selling new or additional products and services to meet customer needs;determining the status of replacement orders, returns, repairs and delivery schedules.

• Managed accounts receivable, valued up to $500 thousand yearly, utilizing Peachtree Accounting Software.

• Analyzed credit reports to assess risk and recommend approval for credit applications.
• Responsible for management of 1000 corporate account portfolios with individual lines of credit up to $1 million; maintained and collected accounts via telephone contact and periodic company visits.
• Collaborated with sales team to achieve revenue targets while maintaining credit risk within acceptable limits.

30 undergraduate credits/3 graduate credits