KAREN GARCIA
Jamaica,NY
Summary
At Dallas BBQ Restaurant, I excelled in a high-pressure environment, mastering customer service and team collaboration. My bilingual ability and effective time management led to a significant improvement in service quality. I also pioneered a table rotation system, enhancing server efficiency and guest satisfaction.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in a reception role.
Overview
2
2
years of professional experience
Work History
Host
Dallas BBQ Restaurant
09.2020 - 12.2022
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered phone calls to take orders, give information and document reservations.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Associate of Arts - Psychology
LaGuardia Community College
Long Island City, NY12-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Telephone reception
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Host
Dallas BBQ Restaurant
09.2020 - 12.2022
Associate of Arts - Psychology
LaGuardia Community College
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