Karen Garcia
Alexandria,VA
Summary
Hardworking and motivated team member with 10 years of experience and record of success in customer service and hospitality industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Sales and Marketing Associate
Bozzuto Management Company
02.2024 - Current
- Conducted market research to assess customer needs and preferences.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
Inflight Crewmember LOD, MS
JetBlue Airways
05.2023 - Current
- Greet and assist passengers onboard flight.
- Ensure all safety checks are conducted on aircraft.
- Ensure all medical equipment is stowed appropriately in emergency compartments.
- Provide beverage and food service to all passengers.
- Maintain a safe cabin while passengers are on board.
Sales and Marketing Associate
Bozzuto Management Company
10.2022 - 04.2023
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Fielded resident complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
Executive Concierge
Bozzuto Management Company
09.2021 - 10.2022
- Assist with the scheduling of contractor work and coordinate with retail tenants.
- Managed a concierge team to support a mixed-use property.
- Provided training, coaching and scheduling to the reception team.
- Greeted clients and prospects and provided personalized support to meet unique needs and promote brand loyalty.
- Worked closely with vendors, team members and leadership to deliver project requirements, develop solutions and meet deadlines.
- Worked closely with leadership on social media marketing campaigns and resident engagement initiatives.
- Assist Property Manager in promoting, establishing and maintaining positive relations with residents and with the day-to-day operations of the property.
- Show prospects rental units.
- Assist new residents with the leasing process and coordinate move in dates.
- Assist resident with rental paperwork and lease agreements.
Event Planning Manager
Hilton Alexandria Mark Center
05.2019 - 03.2020
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
- Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
- Maintained close communication with clients to mitigate service issues.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Trained customer service, marketing and sales teams for events.
Front Desk Supervisor
Homewood Suite by Hilton
02.2018 - 05.2019
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Created and optimized employee schedules to secure proper coverage for all shifts.
Ground Security Coordinator
Virgin America Airlines, DCA
07.2015 - 02.2018
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Uphold strong customer service standards while completing screenings.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
Front Desk Manager
Embassy Suites by Hilton
01.2011 - 07.2015
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Managed customer complaints and rectified issues to complete satisfaction.
- Facilitated front desk operations for busy high-volume hotel.
- Trained front office personnel in fire, life, and other emergency procedures.
Education
Some College (Currently Pursuing) - Degree in Business Administration
Northern Virginia Community College
Alexandria, VA04-2026
High School Diploma -
Wakefield High School
Arlington, VA06.2004
Skills
- Contract negotiations and administration
- Team leadership and supervision
- Guest relations
- Operations oversight
- Staff Scheduling and Assignment
- Project management
- Marketing and advertising
- Coaching and training coordinator
- Competitor analysis
- CRM software
- Social media marketing
Timeline
Sales and Marketing Associate
Bozzuto Management Company
02.2024 - Current
Inflight Crewmember LOD, MS
JetBlue Airways
05.2023 - Current
Sales and Marketing Associate
Bozzuto Management Company
10.2022 - 04.2023
Executive Concierge
Bozzuto Management Company
09.2021 - 10.2022
Event Planning Manager
Hilton Alexandria Mark Center
05.2019 - 03.2020
Front Desk Supervisor
Homewood Suite by Hilton
02.2018 - 05.2019
Ground Security Coordinator
Virgin America Airlines, DCA
07.2015 - 02.2018
Front Desk Manager
Embassy Suites by Hilton
01.2011 - 07.2015
Some College (Currently Pursuing) - Degree in Business Administration
Northern Virginia Community College
High School Diploma -
Wakefield High School
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