Karen Gascon
San Francisco,CA
Summary
Experienced administrative professional with strengths in executive support, office management, and logistics coordination. Skilled in calendar management, confidential records, and streamlining daily operations to improve efficiency and support leadership priorities.
Overview
1
1
Language
24
24
years of professional experience
Work History
Executive Assistant
San Francisco Municipal Transportation Agency
02.2023 - 10.2023
- Co- managed executive calendars, scheduling meetings, appointments, and travel arrangements with high accuracy.
- Coordinated meeting logistics, and distributed supporting materials for leadership discussions.
- Drafted , reports, and presentations using Microsoft Office applications.
- Maintained confidential records, files, and documents in compliance with agency procedures.
- Responded to inquiries, routed requests, and provided professional customer service to internal and external stakeholders.
- Improved office efficiency by implementing new filing systems and document management processes.
Medical Assistant
Kaiser Permanente
10.2010 - 06.2016
- Roomed then obtained client medical history, medication information, allergies, documented chief complaints for visit and prepared exam rooms for provider visits.
- Documented clinical information in EHR (clinical and administrative programs) with accuracy and timely chart completion.
- Assisted physicians with minor surgeries, including preparing and maintaining operating room, injections, specimen collection, and point-of-care testing per protocol - blood pressure, diabetic care, eye care.
- Coordinated patient flow, scheduled appointments, and supported daily clinic operations.
- Educated patients on after-visit instructions, medication guidance, and care follow-up.
- Supported providers with procedures, referrals, and message management in fast-paced clinic settings.
- Trained new staff on rooming workflow, documentation standards, and patient service expectations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to inventory standards of pharmaceutical protocols, infection control guidelines and disposing of biohazardous waste properly.
Sales Associate Manager, Supervisor
Sisley, Benetton, Dockers, Eddie Bauer, Macys, SFSU
01.2000 - 01.2010
- Managed a team of sales associates, providing guidance and support to obtain daily, weekly, and annual Goals.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Trained new associates on product knowledge, sales techniques, and daily store procedures.
- Collaborated with team members to meet daily sales goals and maintain efficient store operations.
- Maintained organized sales floor displays, ensuring merchandise presentation aligned with brand standards.
- Processed transactions accurately using point-of-sale systems, exchanges, and returns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored inventory levels, restocked merchandise, and communicated replenishment needs to management.
Education
Bachelor of Science - Dietetic And Family Management
San Francisco State University
San Francisco, CA06-2006
Skills
- Executive support
- Admin assistance
- Office management
- Logistics and schedule management
- Employee relations
- Calendar management
- Compliance management
- Workers' compensation
- Human resource laws
- Top 1% in patient care
- Top 1% in retail business goals metrics SPH, ADS, UPT
Languages
Tagalog
Full Professional
Timeline
Executive Assistant
San Francisco Municipal Transportation Agency
02.2023 - 10.2023
Medical Assistant
Kaiser Permanente
10.2010 - 06.2016
Sales Associate Manager, Supervisor
Sisley, Benetton, Dockers, Eddie Bauer, Macys, SFSU
01.2000 - 01.2010
Bachelor of Science - Dietetic And Family Management
San Francisco State University