Summary
Overview
Work History
Education
Skills
Timeline
Server

Karen Gillyard

Green Cove Springs,FL

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Stoningtons Fried Shrimp. Proven ability to enhance guest engagement and satisfaction through personalized service and effective cash handling. Recognized for maintaining cleanliness standards and fostering a welcoming atmosphere, contributing to increased customer loyalty and repeat business.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Server

Stoningtons Fried Shrimp
04.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Streamlined order-taking process to minimize wait times for diners.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Contributed to inventory management by monitoring stock levels.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Head Custodian

Great Faith Cleaning
02.2021 - 04.2021
  • Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
  • Contributed to a positive school culture through professional interactions with students, staff, and visitors.
  • Checked in and stocked inventory throughout facility.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
  • Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
  • Collaborated with administrators to address specific facility needs during events or special projects.
  • Reported vandalism or other damage to property to supervisor.
  • Streamlined the hiring and training process for new custodial staff members to ensure a seamless integration into the team.
  • Ensured proper disposal of hazardous materials according to established safety protocols for environmental protection.
  • Completed routine floor stripping, sealing, and finishing.
  • Demonstrated adaptability by adjusting custodial practices in response to changes in facility needs or budget constraints.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Safeguarded building security by performing regular checks on doors, windows, and alarms after hours or during weekends.
  • Moved furniture for cleaning and set up for special events.
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
  • Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
  • Coordinated with contractors for timely completion of repair works ensuring minimal disruption to daily activities at the facility.
  • Organized daily cleaning schedules for custodial team.
  • Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.

CDL Truck Driver

Safe Side Walks
01.2016 - 04.2017
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Filled out load paperwork and DOT-mandated log books.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected load security and checked for damages.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Class A Delivery Driver

John Rollings Trucking
04.2015 - 12.2016
  • Met DOT requirements by maintaining current records and documenting reportable incidents.
  • Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
  • Checked trailer hitch and secured attachments to tractor for optimal safety.
  • Handled load documentation, obtained signatures, and provided copies to destination staff.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Delivered [Type] equipment to worksites across [Location].
  • Transported heavy freight across [Location], using hand trucks and pallet jacks to move loads into residential and commercial buildings.
  • Operated vehicles with capacities as high as [Number] pounds with [Number] incidents.
  • Enhanced customer satisfaction with professional demeanor and prompt deliveries.
  • Utilized GPS technology to find the most efficient routes, reducing travel time and boosting customer satisfaction ratings.
  • Ensured accurate deliveries by double-checking orders before loading and unloading.
  • Upheld company policies and procedures while on duty, promoting professionalism at all times.
  • Effectively managed challenging situations such as traffic accidents or delays, maintaining calm under pressure.
  • Handled fragile items carefully to ensure damage-free deliveries, minimizing returns or complaints.
  • Reduced fuel consumption by implementing eco-friendly driving techniques.
  • Assisted in warehouse organization while waiting for loads, increasing overall productivity.
  • Streamlined loading process for quicker departures, reducing idle time at warehouses.
  • Navigated various road conditions and weather to safely transport goods on time.
  • Maintained vehicle safety through regular inspections and timely maintenance.
  • Implemented time management strategies to maximize productivity during long shifts or multi-stop routes.
  • Completed daily logs and reports to maintain compliance with DOT regulations.
  • Trained new drivers on company protocol, safety guidelines, and efficient delivery methods.
  • Collaborated with dispatchers for efficient communication regarding route changes or delays.
  • Demonstrated proficiency in operating various types of trucks, including refrigerated units and flatbeds.
  • Minimized delivery errors by accurately reading invoices and matching products to orders.
  • Conducted pre-and post-trip inspections to identify any potential issues or hazards before hitting the road.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Secured vehicle to tow truck and checked all attachments for safe operation.

Class A CDL Driver

Carlisle Traucking Llc
11.2008 - 06.2013
  • Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
  • Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
  • Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
  • Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.

Class B Truck Driver

Commercial Sand And Gravel
10.2008 - 02.2012
  • Ensured customer satisfaction through timely deliveries and professional interactions with clients.
  • Assisted in loading and unloading cargo, utilizing proper lifting techniques to prevent injury and minimize product damage.
  • Coordinated with warehouse staff to ensure accurate inventory counts upon arrival at each destination, reducing errors in order processing.
  • Maintained high safety standards, consistently completing thorough vehicle inspections before and after shifts.
  • Demonstrated exceptional knowledge of DOT regulations, maintaining a clean driving record with no violations.
  • ompleted all required documentation, including logs and reports, accurately and promptly to maintain compliance with local, state, and federal regulations.

Medical Assistant

Island Pediatrics
02.2006 - 07.2006
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Improved clinical workflow with introduction of electronic health records system.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.

Education

Medical Assitant Certificate - Medical Assisting

North Florida Institute of North Flaorida
Orange Park, FL
08-2006

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Customer service
  • Professional appearance
  • Hospitality service expertise
  • Memory retention

Timeline

Server

Stoningtons Fried Shrimp
04.2024 - 02.2025

Head Custodian

Great Faith Cleaning
02.2021 - 04.2021

CDL Truck Driver

Safe Side Walks
01.2016 - 04.2017

Class A Delivery Driver

John Rollings Trucking
04.2015 - 12.2016

Class A CDL Driver

Carlisle Traucking Llc
11.2008 - 06.2013

Class B Truck Driver

Commercial Sand And Gravel
10.2008 - 02.2012

Medical Assistant

Island Pediatrics
02.2006 - 07.2006

Medical Assitant Certificate - Medical Assisting

North Florida Institute of North Flaorida

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Karen Gillyard