Karen Gilsdorf
Council Bluffs,IA
Summary
Meticulous Office Assistant excellent at juggling multiple tasks and working under pressure. Broad customer service experience includes interpersonal interactions with students, faculty and the general public.
Overview
31
31
years of professional experience
Work History
Office Assistant
University Of Nebraska-Omaha College Of Business
2019.02 - Current
- Complete clerical tasks such as filing, copying, and distributing mail.
- Interact with customers by phone, email, or in-person to provide information.
- Maintain and update office records, both digital and physical.
- Welcome office visitors and alert staff to arrivals of scheduled appointments via MicroSoft Teams.
- Manage daily data entry and keep clerical information accurate and up-to-date.
- Manage 10 advisor calendars via Outlook.
- Deliver clerical support by handling range of routine and special requirements.
- Monitor security to help maintain equipment, data and information safety.
- Answer and manage incoming and outgoing calls and provide resolution.
- Review files, records and other documents to obtain information to respond to requests.
- Coordinate and schedule meetings and appointments.
- Request and maintain office supplies.
Financial Support Coordinator of Student Loans
University of Nebraska at Omaha
2014.05 - 2019.02
- Responsible for the day to day processing of Parent PLUS loans as well as Federal Stafford Loans, Graduate PLUS loans and Alternative Loans
- Certified student loan eligibility within the PeopleSoft system as well as NSLDS and COD while ensuring all federal guidelines are met
- Maintain federal budgets ensuring students do not exceed their lifetime aggregate loan limits
- Monitored and assigned loan checklists and communications including Master Promissory Notes (MPN) for Federal Stafford, Direct Parent PLUS and Graduate PLUS
- Reviewed reports daily for over-awards and makes appropriate adjustments to student's awards as necessary
- Assisted the Loan Director in Federal Work Study monthly reconciling to ensure students have received the correct wages
- Processed ISIR "C" flags for Citizenship, Selective Service, Active Duty and Proof of Veteran
- Reviewed all R2T4 paperwork for any errors or inconsistencies
- Served as a primary backup for the current Assistant Director of loans making sure loan processes are completed in a timely manner.
Education Records Associate
University of Nebraska at Omaha
2013.03 - 2014.03
- Responsible for entering all transfer transcripts into the PeopleSoft system
- Used the Transfer Evaluation System (TES) software to determine course equivalencies
- Respond to academic advisor's emails and questions regarding equivalencies
- Answer all Registrar phone calls and work at the front counter.
Admissions Associate
University of Nebraska at Omaha
2012.08
- Processed all types of Undergraduate Admissions applications including non-degree and inter-campus and entered information into PeopleSoft
- Contacted students, high schools and colleges via phone and/or email
- Helped students and parents at front counter and via phone
- Scanned all Undergraduate Admissions documents using ImageNow.
Financial Aid Enrollment Specialist II-Pell Grants
University of Nebraska at Omaha
2000.07 - 2004.06
- Managed, reviewed and credited Federal Pell grant funds to student's accounts
- Made corrections to FAFSA information by using EdConnect software
- Obtained citizenship documents from students and submitted to local INS office for documentation of eligibility
- Provided customer service to students and parents including answering phones, front counter and email.
Project Assistant to Student Loans
University of Nebraska at Omaha
2004.06 - 2009.07
- Assisted Loan Director in day to day processing of Federal Stafford loans
- Certified loan applications and prepared the applications for electronic certification
- Served as primary backup to Loan Director by ensuring day to day loan processing was completed
- Contacted bank lenders and students via phone and email
- Mailed out loan applications to bank lenders
- Issued warrants for returning funds for FFELP loans
- Provided customer service to students and parents at the Financial Aid front counter as well via email and phone.
Enrollment Specialist I-Customer Service
University of Nebraska at Omaha
1998.12 - 2000.06
- Responsible for the answering of Financial Aid's main multi-line phone as well as providing customer service at the office's front counter
- Also sent out mass mailings, logged on financial aid documents and made appointments for director as well as counselors.
Teacher's Aid I
Omaha Children's Center
1992.06 - 1998.05
- Responsible for the care of infants ranging in age from 6 weeks to 1 year
- Assisted head teacher with daily duties as assigned.
Education
Bachelors Degree-Criminal Justice -
University of Nebraska at Omaha
Associates Degree-General Studies -
Iowa Western Community College
Skills
- Student Centered
- Detail orientated
- Self-motivated
- Multi-tasker
- Conflict Resolution
- Office Administration
- Documentation and Recordkeeping
- Team Collaboration
- Problem-Solving
- Creative Thinking
- Detail Oriented
- Customer Service
Accomplishments
Employee of the Month July 2022
Timeline
Office Assistant
University Of Nebraska-Omaha College Of Business
2019.02 - Current
Financial Support Coordinator of Student Loans
University of Nebraska at Omaha
2014.05 - 2019.02
Education Records Associate
University of Nebraska at Omaha
2013.03 - 2014.03
Admissions Associate
University of Nebraska at Omaha
2012.08
Project Assistant to Student Loans
University of Nebraska at Omaha
2004.06 - 2009.07
Financial Aid Enrollment Specialist II-Pell Grants
University of Nebraska at Omaha
2000.07 - 2004.06
Enrollment Specialist I-Customer Service
University of Nebraska at Omaha
1998.12 - 2000.06
Teacher's Aid I
Omaha Children's Center
1992.06 - 1998.05
Bachelors Degree-Criminal Justice -
University of Nebraska at Omaha
Associates Degree-General Studies -
Iowa Western Community College
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