Karen Gokey

• Developed strategic partnerships with key industry players, resulting in increased market presence.
• Managed negotiations for contracts and agreements with potential clients.
• Drafted proposals for prospective clients that detailed product features, benefits, cost estimates, and delivery timelines to facilitate informed decision-making.
• Cultivated relationships with existing clients to ensure ongoing satisfaction and loyalty.
• Developed strong internal relationships across departments in order to effectively manage projects from conception through completion stages.
• Maintained accurate records of all sales activities in CRM systems, ensuring comprehensive tracking of client interactions and agreements.

Resolved escalated customer issues for Vermont Public Service Board, ensuring timely and compliant outcomes.

• Collaborated with internal departments to identify root causes and implement effective solutions.
• Maintained comprehensive documentation of cases and communications to enhance transparency.

• Processed new service orders, relocations, and disconnections for residential phone and internet customers with precision.
• Assisted customers with troubleshooting, repair requests, and billing inquiries to enhance service experiences.
• Educated customers on products and services to facilitate informed decision-making.
• Documented customer interactions in company database to ensure accurate record-keeping.