Meredith Conforti-Aviles

• Drive revenue growth by securing new homeowners and condominium associations through targeted outreach, referrals, and board presentations.
• Manage the full sales lifecycle including lead generation, RFP responses, contract negotiation, and onboarding coordination.
• Build trusted relationships with HOA boards, developers, attorneys, and industry partners to establish long-term management agreements.
• Position the company as a boutique, service-focused management firm through competitive analysis and customized proposals.
• Collaborate with operations and community management teams to ensure seamless transitions and exceptional client experience.
• Represent the organization at association meetings, industry events, and networking functions to expand brand visibility and pipeline.

• Manage day-to-day operations for homeowners and condominium associations, ensuring compliance with governing documents, policies, and state regulations.
• Serve as the primary liaison between association boards, residents, vendors, and legal counsel, fostering clear communication and effective governance.
• Prepare and oversee annual budgets, financial reports, reserve planning, and assessment collections to maintain fiscal stability.
• Coordinate maintenance, capital improvement projects, and vendor contracts to ensure quality service and cost control.
• Facilitate board and annual meetings, including agenda preparation, minutes, and strategic guidance to support informed decision-making.
• Respond proactively to homeowner concerns, resolve issues efficiently, and promote a high level of customer satisfaction within the community.

• Assist with training Lowe's flooring sales associates
• Cross-trained employees to do other jobs within business, increasing job skills and productivity.
• Supported onboarding of new employees by hosting orientation sessions.
• Mentored and onboarded new staff members to establish top client satisfaction.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Work closely with installers to create solutions for customer's that will allow for the flooring install to follow through.
• Analyze blueprints and other documentation to prepare cost and labor estimates.
• Exceed company productivity standards on consistent basis.
• Place orders and answer customer questions through email and over phone to maximize customer service.
• Collaborated with senior and department leaders to develop and implement workforce plans

• Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
• Created training schedules and conducted training seminars for various groups of associates from regional leadership teams to store associates.
• Recruited applicants for vacancies to fill open positions with qualified staff.
• Communicated with supervisors to plan and review employee evaluations.
• Administered employee benefits and led open enrollment process, informing and coaching employees.
• Created and updated personnel files by entering information in HRIS.
• Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
• Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
• Held exit interviews and documented information discussed with employees.
• Provided HR consultation services to leadership, department supervisors and associates, such as payroll administration, 401K and OSHA compliance, benefits and workers compensation.
• Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
• Conducted telephone and onsite exit interviews for all employees.
• Replenished office supplies, placing new orders for restocking to maintain inventory.
• Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.

• Customer service expert by having current store, product and promotional knowledge to drive consistent sales.
• Implemented ongoing staff development to help employees achieve better growth potential.
• Trained and coached new hire sales associates
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Inventory management
• Received and processed cash and credit payments for in-store purchases to complete customer contracts
• Backup HR Manager

• Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
• Tracked goods to verify delivery timetables to ensure delivery by promotion date
• Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Escalated customer concerns, store issues and inventory requirements to supervisors.

• Operated cameras during community events and local government meetings.
• Collaborated with production team to ensure quality video coverage.
• Managed equipment setup and maintenance for filming sessions.
• Assisted in the set-up of cameras for studio productions as well as on-location shoots.
• Adjusted positions and controls of cameras to change focus, exposure and lighting.

Productions:

The Addison Sports Special-Camera Operator 1994-1996

Addison Village Board Meetings-Camera Operator 1998-2001

Addison Community Days-Camera Operator 1995-2001

Addison Switchboard Telethon-Camera Operator/Floor Director 1995-2001

Village Annexation Meetings-Camera Operator 1998-2001