Karen Gomez-Talley
Fort Worth,TX
Summary
Dependable professional with a background in emergency communications, mental health crisis support, and trauma-informed care. Experienced in working with law enforcement and committed to delivering timely and effective assistance in high-pressure situations. Proven ability to coordinate emergency responses, build relationships, and maintain confidentiality in various settings.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Emergency Communications Specialist
Grand Prairie Police Department
03.2018 - Current
- Coordinated emergency response efforts, ensuring timely communication among first responders and dispatch teams.
- Contributed to public education initiatives about 911 usage by participating in community events and providing valuable information on when and how to access emergency services appropriately.
- Served as a mentor to new employees, sharing knowledge and expertise to help them excel in their roles as Emergency Communications Specialists.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
Crisis Support Specialist
Grand Prairie Police Department
07.2022 - 08.2023
- Collaborated with police officers on active mental-health calls to ensure safety and provide support in the community to provide clinical insight & de-escalation
- Triaged mental health reports to determine if in-person or phone call followups were necessary
- Provided mental health resources to community members
Sales Associate
American Eagle Outfitters, Inc
09.2017 - 03.2018
- Educated customers on product features, benefits, and promotions to drive sales conversions.
- Assisted in visual merchandising to maintain appealing store displays and promote featured products.
- Collaborated with team members to achieve daily sales goals and optimize inventory management processes.
Education
Master of Science - Clinical Mental Health Counseling- Trauma Emphasis
Grand Canyon University
Phoenix, AZ04.2026
Master of Arts - Human Services
Regent University
Virginia Beach, VA08.2021
Bachelor of Arts - Criminal Justice/ Psychology
Evangel University
Springfield, MO12.2017
Skills
- Crisis intervention
- Incident documentation
- High-pressure resilience
- Confidentiality understanding
- Team leadership
- Teamwork and collaboration
- Relationship building
- Cultural competency
- Problem-solving aptitude
Affiliations
- American Association of Christian Counselors Member
- American Counseling Association Member
Certification
- Communications Training Officer
- CISM/ Peer Support
- CPR Certified
- DFPS Mandatory Reporting
- Full Court Press Expert Witness Training
- Maxwell Leadership
- TCIC/ TLETS Full Access Certification
- Texas Commission on Law Enforcement Master Telecommunicator
- TF-CBT Trained
Languages
Spanish
Timeline
Crisis Support Specialist
Grand Prairie Police Department
07.2022 - 08.2023
Emergency Communications Specialist
Grand Prairie Police Department
03.2018 - Current
Sales Associate
American Eagle Outfitters, Inc
09.2017 - 03.2018
Master of Science - Clinical Mental Health Counseling- Trauma Emphasis
Grand Canyon University
Master of Arts - Human Services
Regent University
Bachelor of Arts - Criminal Justice/ Psychology
Evangel University