Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Graham

Murfreesboro,TN

Summary

Diligent problem-solver with resourceful approach to challenges and organized style. Proven to excel in high-pressure environments, My adeptness in verbal and written communication, coupled with a keen eye for detail, ensures operational excellence. Skilled in inventory monitoring and multitasking, I consistently meet critical deadlines, driving project success. Excellent communicator with focus on results. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Production Assistant

Robert's Media LLC
07.2024 - 07.2024
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Facilitated clear communication between departments, ensuring smooth production operations.

Database Administrator/Instructor

Center Street Securities
03.2018 - 07.2021
  • Assisted with implementing Repertoire, a computer software program, where Reps and advisors in the field set up new accounts and submit the associated document images seamlessly to the back office for review.
  • Trained over 100 Financial Representative on how to use various software programs to streamline workflow as well as accounting.
  • Worked with the Administrative Assistant setting up conferences, booking hotels, flights, meeting areas, food and beverages, as well as any multi media needed for annual meetings.
  • Assisted and customized an electronic workflow system for processing all transactions, new accounts and broker commissions.
  • Set up data feeds from different investment companies for over 6,000 accounts and reconciled them.
  • Created training presentations and instructions on how to utilize several different software programs.
  • Paid attention to details while completing assignments.
  • Developed strong organizational and communication skills.
  • Learned and adapted quickly to new technology and software applications.

Program Analyst - GS-0301 Step 11/5

Department of Veterans Affairs
10.2011 - 03.2018
  • Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
  • Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
  • Trained team members on new software tools, improving overall productivity and efficiency.
  • Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
  • Conducted regular Audits of regular quality, identifying inconsistencies and implementing corrective action as necessary.
  • Administered, supported an monitored databases by proactively resolving database issues.
  • Responsible for analyzing problems and issues involving the development of electronic records management systems (eCMS).
  • Prepared reports, managed advance acquisition plans and databases related to acquisitions, identified,organized and updated reference materials.
  • Identified opportunities for process improvement, resulting in increased operational efficiency across the
    organization.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
    Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Purchasing Agent - GS-1105-9/5

Department of Veterans Affairs
04.2008 - 10.2011
  • Knowledgeable in and Utilization in Government Sites: IFCAP (VISTA), Electronic Contract Management System (eCMS), Federal Procurement Data Systems (FPDS), Fed Biz Ops (FBO), eBuy (an electronic request for quote [RFQ]/request for proposal [RFP] system designed for government buyers to request information & prepare RFQ/RFP's on line for services/supplies offered, through GSA's Multiple Award Schedule), Solutions for Enterprise Wide Procurement [SEWP] IT equipment, & Microsoft Office Suite.
    Analyzed competitive prices, products and market-related information
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
  • Maintained complete documentation and records of all purchasing activities.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.
  • Established strong rapport with vendors resulting in improved payment terms without compromising quality or service levels.
  • Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
  • Collaborated with cross-functional teams to achieve project objectives within budget constraints.
  • Reduced procurement expenses without compromising on quality by strategic sourcing and vendor negotiations.
  • Conducted comprehensive market research to identify and onboard new high-quality vendors.
  • Maintained documentation for all purchases.
  • Conducted research, identifying potential vendors and better pricing options.

Credentialing Specialist GS-0303 Step 7/6,

Department of Veterans Affairs
09.2007 - 04.2008
  • Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
  • Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
  • Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
  • Conducted primary source verifications such as background checks and board certifications.
  • Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
  • Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
  • Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
  • Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.
  • Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
  • Prepared records for site visits and file audits.
  • Liaised with healthcare providers to address and resolve any credentialing issues promptly, maintaining strong professional relationships.
  • Managed credentialing files with strict adherence to confidentiality and privacy laws, ensuring secure handling of sensitive information.

Administrative Assistant. GS-0318 Step 7/6

Department of Veterans Affairs
12.1999 - 09.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained up-to-date VA policies for the department to include: Time and Attendance, GEMS, Safety, Hazardous Material, Infectious Disease, etc.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Contributed to policy updates, performance appraisals, special contribution awards, retention pay, part-time physician pay,
    promotions, position descriptions and organizational charts by researching regulations to ensure company compliance.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained time and attendance for staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

Lakeland High School
Shrub Oak, NY
06.1989

Skills

  • Meeting deadlines
  • Production Support
  • Inventory Monitoring
  • Production Workflow
  • Verbal and written communication
  • Flexible and Adaptable
  • Punctual and Reliable
  • Detail Oriented
  • Effective Multitasking

Certification

  • Certified Nursing Assistant (CNA) 1994 Norfolk, Virginia
  • Completed continuing education in Entry-LevelAcquisition Fundamental of Program
  • Management Microsoft Access I & II Microsoft
  • Word I & II
  • Microsoft Excel I & II
  • Microsoft Powerpoint I & II
  • Windows for NT in the workplace
  • Completed coursework in Contract Negotiation Techniques, Contract Source Selection, Performance-Based Services Acquisition, Cost Analysis, Simplified Acquisition Procedures, Shaping Smart Business Arrangements, Mission Support Planning, Mission Strategy Execution, Mission Performance Assessment, Mission Focused Contracting, Business Decisions for Contracting and Essentials of Interagency Acquisitions/Fair Opportunity.

Timeline

Production Assistant

Robert's Media LLC
07.2024 - 07.2024

Database Administrator/Instructor

Center Street Securities
03.2018 - 07.2021

Program Analyst - GS-0301 Step 11/5

Department of Veterans Affairs
10.2011 - 03.2018

Purchasing Agent - GS-1105-9/5

Department of Veterans Affairs
04.2008 - 10.2011

Credentialing Specialist GS-0303 Step 7/6,

Department of Veterans Affairs
09.2007 - 04.2008

Administrative Assistant. GS-0318 Step 7/6

Department of Veterans Affairs
12.1999 - 09.2007

High School Diploma -

Lakeland High School

Similar Profiles

CREATE PROFILE
Karen Graham