Yancy Calhoun
Summary
Dynamic and results-driven professional with extensive experience at Rapid Robert's Inc. Proven ability in problem-solving and customer service, enhancing store efficiency and appearance. Skilled in team building and leadership, successfully mentoring new employees to foster a positive work environment. Committed to delivering exceptional customer experiences and driving sales growth.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Rapid Robert's Inc.
04.2025 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Associate
Kum & Go
07.2023 - 04.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Dollar General
06.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Whataburger
09.2019 - 07.2021
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
No Degree - Biology
Houston Community College
Houston, TXNo Degree - Biology
Huston-Tillotson
Austin, TXAssociate of Science - Biology
San Jacinto College
Pasadena, TX05-2025
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store opening and closing
- Team building and leadership
- Attention to detail
Timeline
Assistant Store Manager
Rapid Robert's Inc.
04.2025 - Current
Sales Associate
Kum & Go
07.2023 - 04.2025
Sales Associate
Dollar General
06.2022 - 07.2023
Sales Associate
Whataburger
09.2019 - 07.2021
No Degree - Biology
Houston Community College
No Degree - Biology
Huston-Tillotson
Associate of Science - Biology
San Jacinto College
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