Karen Green
Milwaukee,WI
Summary
Over 20 years of experience in client service and training, with 7 years in sales support. Developed training materials, managed high-profile client relationships, and optimized customer service processes. Proficient in Salesforce management, project coordination, and team leadership, consistently delivering exceptional service and enhancing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Regional Client Experience Manager
Carnegie Fabrics
Milwaukee, Wisconsin
02.2024 - 07.2025
- Trained new staff on best practices to ensure exceptional client experience.
- Developed resources and tools to enhance interactions for client experience coordinators.
- Monitored customer service performance metrics to identify opportunities for improvement.
- Managed three coordinators responsible for handling incoming customer calls and sales territories.
- Evaluated systems and processes, providing actionable feedback for enhancements.
- Conducted system testing before implementation, reporting identified errors to the team.
- Guided colleagues to foster a collaborative work environment.
- Performed duties of Client Experience/Sales Coordinator for NC/SC territory.
Client Experience Coordinator - Key Accounts
Carnegie Fabrics
Milwaukee, Wisconsin
03.2023 - 02.2024
- Coordinated sales activities for high-volume clients in furniture industry across U.S. and Canada.
- Cultivated strong relationships with key partners to enhance collaboration.
- Maintained documentation of processes and standards for quality assurance compliance.
- Facilitated communication between different departments in order to resolve issues quickly.
- Maintained accurate project records in Salesforce to support operational efficiency.
- Delivered exceptional service to clients, ensuring satisfaction and loyalty.
- Collaborated with Global Business Development VP to manage key accounts effectively.
- Facilitated precise communication regarding contractual modifications for seamless operations.
Sales Coordinator
Carnegie Fabrics
Milwaukee, Wisconsin
05.2021 - 03.2022
- Provided exceptional customer service and sales support to on-site and remote representatives.
- Managed project aspects including stock, pricing, quoting, and large-scale shipments to US and CA.
- Organized monthly meetings for sales managers and representatives to streamline Salesforce projects.
- Maintained high standards of customer service through extensive product and system knowledge.
- Maintained composure under pressure while delivering superior customer service.
- Collaborated with production teams to enhance and optimize customer delivery timelines.
- Partnered with regional sales representatives to drive sales initiatives and oversee projects.
Sales Support Specialist
Office Furniture Resources Inc
Milwaukee, WI
06.2018 - 05.2021
- Providing support for up to ten outside sales representatives by processing orders for new and used furniture for offices in Wisconsin and Illinois, mainly Chicago area
- Maintaining database of Vendor information to provide up to date pricing and contact information for sales reps
- Maintaining customer filing system for accurate accounting purposes
- Monitoring leads and opportunities in Microsoft Dynamics CRM system
Operations Specialist
Capital Premium Financing
Draper, UT
01.2018 - 05.2018
- Delivered exceptional customer service via phone and email to insurance agencies and small business holders.
- Oversaw main email and fax inbox, sorting hundreds of items daily for appropriate departments.
- Managed daily spreadsheet of credit card transactions across two software systems.
- Processed payments for insurance loans, authorizing fee waivers based on established criteria.
- Explained loan installment details and financing breakdowns to various clients.
- Initiated outbound calls to clients with rejected payments, recommending effective solutions.
Administrative Support And Outreach Coordinator
The Green House Center For Growth And Learning
Pleasant Grove, UT
01.2008 - 08.2015
- Processed payroll and monthly billing for all staff efficiently.
- Utilized database systems to track client information and maintain confidentiality.
- Prepared meeting agendas and recorded notes to document proceedings.
- Supported team-building initiatives to foster organizational culture and employee morale.
- Managed daily staff communications regarding schedules and updates.
- Oversaw purchasing and maintenance of office supplies, ensuring availability.
- Cultivated relationships with clients and partners through effective communication.
- Coordinated logistics for events, ensuring seamless execution.
Education
Some College (No Degree) -
Utah Valley University
Orem, UTSkills
- Data entry and analysis
- Customer service and support
- Textiles and acoustics
- Team collaboration
- Reporting and metrics
- Problem-solving strategies
- Key account management
- Relationship building
- Customer service
- Adaptability and flexibility
- Process improvement
- Multitasking and organization
- Process improvement initiatives
- White glove service delivery
- Salesforce and CRM management
- Project coordination
- Sales support strategies
- Interpersonal communication skills
Hobbies
- Film
- Concerts
- Travel
References
References available upon request.
Timeline
Regional Client Experience Manager
Carnegie Fabrics
02.2024 - 07.2025
Client Experience Coordinator - Key Accounts
Carnegie Fabrics
03.2023 - 02.2024
Sales Coordinator
Carnegie Fabrics
05.2021 - 03.2022
Sales Support Specialist
Office Furniture Resources Inc
06.2018 - 05.2021
Operations Specialist
Capital Premium Financing
01.2018 - 05.2018
Administrative Support And Outreach Coordinator
The Green House Center For Growth And Learning
01.2008 - 08.2015
Some College (No Degree) -
Utah Valley University
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