Karen Guzman
New York,NY
Summary
Dedicated and detail-oriented healthcare administrative professional seeking a position where I can contribute strong patient service, organizational, and administrative skills while taking on meaningful responsibilities. Eager to support organizational goals and continue developing both professionally and personally in a collaborative environment.
Overview
27
27
years of professional experience
Work History
Patient Coordinator
Mount Sinai Hospital Radiology
New York, USA
07.2016 - Current
- Verified patient insurance eligibility and prior authorizations to ensure accurate coverage
- Register patients according to facility protocols.
- Worked alongside technologists to support daily workflow, coordinate patient care, and ensure efficient department operations
- Guided patients in accurately completing necessary forms and documents, facilitating timely service.
- Interacted with the public, ensuring clients received attentive and professional service.
- Maintained client privacy and dignity, ensuring confidentiality standards were upheld at all times.
- Collected patient payments, prepared and balanced daily financial records, and submitted required forms.
- Trained new employees on registration processes, insurance verification, scheduling, and customer service standards.
- Collaborated with management to ensure staff remained informed of workflow changes, policies, and departmental procedures.
Patient Service Representative
Radnet Imagine Center
New York, USA
01.2015 - 06.2016
- Welcomed patients and visitors by greeting them in person or on the telephone; answered or referred inquiries.
- Assisted patients in accurately completing appropriate forms and documents with the required information.
- Verified insurance eligibility and authorizations.
- Ensured timely collection of copayments to facilitate patient billing processes. and deposited to the company's bank account.
- Supported patients through complex processes by clearly explaining steps and addressing their questions and concerns.
- Interacted with public and addressed client needs with care and professionalism.
Office Assistant
Saint Peter's Episcopal Church
Port Chester, USA
01.2013 - 01.2014
- Welcomed clients and facilitated their check-in and check-out experiences.
- Delivered high-quality client service via phone and face-to-face communication.
- Managed phone lines to efficiently address customer inquiries.
- Scheduled and confirmed appointments via email and telephone.
- Processed payments for services and products, ensuring timely transaction completion.
- Executed bank transactions to ensure accurate financial operations.
- Prepared the end of the day reports.
- Maintained the inventory and placed orders when new stock was required.
Customer Research & Development Analyst
American International Group
New York, USA
01.2000 - 01.2011
- Conducted thorough research on domestic and international products, services, policies, and accounts to enhance understanding and support.
- Analyzed service center tickets to identify trends and recommend actionable changes.
- Oversaw contact center service tickets to ensure proper handling.
- Delivered exemplary customer service to clients, brokers, and constituents of all levels.
- Fielded and resolved inquiries related to insurance and financial concerns.
- Equipped callers with viable options suitable to their needs.
- Accessed and disseminated data using multiple applications on a tri-screen system.
- Maintained discretion while safeguarding sensitive information.
- Presented updates and changes to products, policies and procedures to staff weekly.
- Facilitated onboarding and skill development for newly hired employees.
- Acted as first point of contact to domestic/international customers.
Education
Associates of Science - Human Services
Borough of Manhattan Community College
New York01-1996
Skills
- Spanish Customer Support
- Epic
- Customer Service
- Strong Organization
- Attention to Detail
- Coordinating Skills
- Microsoft Office
- Team collaboration
- Insurance verification
Timeline
Patient Coordinator
Mount Sinai Hospital Radiology
07.2016 - Current
Patient Service Representative
Radnet Imagine Center
01.2015 - 06.2016
Office Assistant
Saint Peter's Episcopal Church
01.2013 - 01.2014
Customer Research & Development Analyst
American International Group
01.2000 - 01.2011
Associates of Science - Human Services
Borough of Manhattan Community College