Karen Harris
Pinson,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking at-home position. Offering excellent communication and good judgment.
Overview
11
11
years of professional experience
Work History
Amazon Stow Associate
Amazon
Bessemer, AL
10.2021 - Current
- Maintained clean and organized workspaces to uphold safety standards.
- Increased personal stowing rates by reorganizing staging areas by Amazon specifications.
- Separated damaged items from functional ones before placing on shelves.
- Maintained 20% accuracy while updating online inventory databases.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
General Manager
Little Caesars
Pinson, AL
05.2021 - 10.2022
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Credit Assistant
Benchmark Automation
Irondale, AL
05.2019 - 05.2021
- Uploaded completed applications to appropriate credit system.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Created and implemented standard operating procedures for records handling.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Inventory Management, Stocking, Cap 1 Fresh Assoc
Walmart
Gardendale, AL
04.2015 - 01.2019
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Trained stock team in merchandising, storage management and customer service.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Coordinated assignments to keep workspaces clean and organized.
Customers Service Expert
Freds
Warrior, AL
11.2011 - 03.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Executes excellent sales floor merchandising and selling.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Springville High School
Springville, ALSkills
- Quality Assessment and Assurance
- Container Tagging and Marking
- Decision Making
- Team Collaboration
- Data Entry, Inventory Tracking
- Willing to Learn
- Container Packing and Repacking, Loading and Unloading
- Rate Control, Reaction Time and Speed
- Storage Area Maintenance
- Production Documentation
Timeline
Amazon Stow Associate
Amazon
10.2021 - Current
General Manager
Little Caesars
05.2021 - 10.2022
Credit Assistant
Benchmark Automation
05.2019 - 05.2021
Inventory Management, Stocking, Cap 1 Fresh Assoc
Walmart
04.2015 - 01.2019
Customers Service Expert
Freds
11.2011 - 03.2015
High School Diploma -
Springville High School