Karen Heinz
Chesapeake,VA
Summary
Results-driven account executive with deep experience in managed print services, major account management, and sales leadership. Built trusted relationships with C-level decision-makers, matched solutions to business needs, and supported retention and growth through consultative selling. Strong in negotiation, problem solving, and account optimization.
Overview
36
36
years of professional experience
Work History
Managed Print Specialist
Xerox Business Solutions (Formerly ESI)
Virginia Beach, VA
08.2011 - 10.2026
- Supported managed print services for clients across Xerox Business Solutions accounts in Virginia.
- Reviewed customer environments regularly to ensure inventory accuracy and contract fairness for customers and profitability for company.
- Created custom reports detailing current managed print environment status, including inventory, usage data, and service history.
- Recommended cost-effective products and services to clients during consultations.
- Responded quickly and professionally when escalated issues arose from customers requiring immediate attention.
- Analyzed print usage data to identify workflow improvement and optimization opportunities.
Major Account Executive
Ricoh (Formerly IKON Office Solutions)
Chesapeake, VA
09.1990 - 07.2011
- Managed major client portfolios for Ricoh Document Solutions and office technology services, ensuring alignment with client objectives.
- Built executive relationships with key decision-makers across accounts.
- Built relationships with C-level executives within target accounts.
- Assessed client needs to align product offerings with business requirements, enhancing client satisfaction.
- Delivered customized product and service demonstrations that addressed each customer's unique requirements, fostering engagement and relevance.
- Analyzed account performance metrics to find improvement areas and help optimize efficiency.
- Shared timely customer feedback on product features and needed enhancements.
Education
Associate of Arts - General Studies
Tidewater Community College
Chesapeake, VASkills
- New Business Development
- Customer Expansion/Retention
- Client Services
- Sales Leadership
- Print optimization
- Managed print services
- Usage analytics
- Contract analysis
- Asset tracking
- Problem Solving
- Negotiation
- Solutions-oriented
- Customer-focused
- Performance-driven
- Team-oriented
Timeline
Managed Print Specialist
Xerox Business Solutions (Formerly ESI)
08.2011 - 10.2026
Major Account Executive
Ricoh (Formerly IKON Office Solutions)
09.1990 - 07.2011
Associate of Arts - General Studies
Tidewater Community College