Karen Henley
Waxahachie ,TX
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional experiences for customers and patients alike. Proven ability to handle diverse tasks efficiently while maintaining high service standards.
Overview
20
20
years of professional experience
Work History
Real Estate Agent
Remax Arbors
Waxahachie, TX
03.2025 - Current
- Facilitated the buying, selling, and leasing of residential and commercial properties.
- Conducted market analysis to determine competitive pricing strategies.
- Advised clients on market conditions, prices, and mortgages.
- Marketed properties through multiple listing services (MLS), social media, open houses, and print advertising.
- Guided clients through property tours, inspections, and closings.
- Prepared and reviewed purchase agreements, contracts, and related documentation.
- Negotiated terms and prices between buyers and sellers to ensure mutually beneficial agreements.
- Maintained current knowledge of zoning laws, financing options, and real estate regulations.
- Built and maintained a strong network of clients, lenders, attorneys, and other professionals.
- Delivered exceptional customer service and support throughout the real estate transaction process.
Optometric Technician
Dr. Tom
Grapevine, TX
11.2008 - 03.2010
- Greeting patients.
Verifying and updating patient information.
Providing forms to fill out (medical history, consent, insurance, etc.). - Booking, rescheduling, or canceling appointments.
Managing provider calendars. - Responding to patient inquiries.
Transferring calls or messages to medical staff. - Verifying insurance eligibility and benefits.
Collecting co-pays or payments.
Assisting with billing questions. - Updating patient records in the Electronic Health Record (EHR) system.
Handling requests for medical records. - Take medical and vision histories.
- Explain procedures and answer basic questions about exams.
- Prepare patients for the optometrist by performing preliminary tests.
- Measure visual acuity using eye charts.
- Perform tests like:
Autorefraction
Tonometry (eye pressure)
Visual field testing
Color vision testing
Depth perception testing - Set up exam rooms and equipment.
- Assist during eye exams if needed.
- Record findings and update patient records in electronic health systems.
- Help patients choose eyeglass frames and lenses.
- Take frame measurements and assist with fittings.
- Perform basic repairs and adjustments to eyewear.
- Clean and sterilize instruments and equipment.
- Ensure that testing equipment is functioning properly.
Occupational Therapist Assistant
Centre For Neuro Skills
Irving, TX
05.2005 - 03.2008
- Carry out therapeutic activities and exercises designed by the OT.
Assist patients with activities to improve motor skills, coordination, and daily functioning. - Observe and record patients’ performance and responses to treatment.
Report changes or concerns to the supervising OT. - Help patients learn or regain skills such as dressing, grooming, eating, and bathing.
- Maintain a safe and clean environment: Ensure therapy spaces are safe, clean, and organized.
Follow safety procedures and infection control protocols. - Teach patients and caregivers how to use adaptive equipment.
Provide support and guidance for continued therapy at home. - Assist in modifying tools or devices to meet individual patient needs.
- Offer encouragement to help patients stay engaged and make progress.
Support emotional and mental well-being during therapy. - Schedule appointments.
Maintain accurate records and documentation as required by healthcare standards.
Education
License - Real Estate
CHAMPIONS SCHOOL OF REAL ESTATE
Dallas, TX02-2020
Associate of Science - Occupational Therapy
Navarro Junior College
Waxahachie, TX05-2007
Skills
- Scheduling and appointment management
- Medical billing and coding (if applicable)
- Insurance verification and processing
- Patient data entry and management
- Filing and document management
- Multi-line phone system operation
- Professional verbal and written communication
- Active listening
- Customer service and patient support
- Conflict resolution
- Empathy and discretion with sensitive information
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Typing speed and accuracy
- Use of office equipment (printers, copiers, fax machines)
- Familiarity with HIPAA compliance
- Multitasking in a fast-paced environment
- Attention to detail
- Prioritizing tasks effectively
- Problem-solving and quick decision-making
- Dependability and punctuality
- Team collaboration
- Adaptability to changes in scheduling or procedures
- Professional appearance and demeanor
References
References available upon request.
Timeline
Real Estate Agent
Remax Arbors
03.2025 - Current
Optometric Technician
Dr. Tom
11.2008 - 03.2010
Occupational Therapist Assistant
Centre For Neuro Skills
05.2005 - 03.2008
License - Real Estate
CHAMPIONS SCHOOL OF REAL ESTATE
Associate of Science - Occupational Therapy
Navarro Junior College
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