Karen Henry
Caregiver/ Environmental
Hackensack,NJ
Overview
11
11
years of professional experience
Work History
Housekeeper
Crothall Services
Englewood, NJ
12.2016 - Current
- Communicated with customers about requests for additional supplies or cleaning services.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Responded to requests from guests regarding housekeeping needs.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Waxed and polished wood furnishings to restore faded appearance.
- Maintained and organized cleaning supplies stock.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported damage or theft of hotel property to management.
- Provided information about hotel services upon request from guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Scrubbed kitchen appliances, countertops and fixtures.
- Changed bed linens and towels, tidied up rooms.
- Sorted and counted linens and organized in storage areas.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Organized closets with hangers for guests' clothing items.
- Inspected furniture for damage or stains in between guest stays.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Lead Environmental Services Housekeeper
Ardent health
Westwood, NJ
08.2016 - Current
- Supervised a team of up to 10 housekeepers in the performance of their duties.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Inspected furniture for damage or stains in between guest stays.
- Adhered to all applicable local laws, industry regulations, and organizational policies while performing job duties.
- Monitored inventory levels of cleaning supplies and equipment.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Private Caregiver
Ileen steen
Hampton, NY
02.2013 - 07.2015
- Assisted with physical therapy exercises designed by a physical therapist or occupational therapist.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Conducted regular safety assessments of homes in order to identify any potential hazards that could cause harm.
- Built strong and trusting rapport with clients and loved ones.
- Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Contributed to case reviews of client status and progress.
- Organized oral medications for clients following dosage and schedule requirements.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists.
- Maintained detailed records of services performed on clients.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Helped clients maintain a healthy lifestyle through exercise programs tailored to their needs.
- Transported patients to medical, dental and personal care appointments.
- Developed individualized care plans for each client based on their needs and preferences.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Researched medical information online when needed in order to provide additional insight into a client's condition.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained records of client care services provided including changes in condition or treatment plan.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Attended continuing education classes to stay current with best practices in the field of private caregiving.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Modified existing software systems to enhance performance and add new features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
High School Diploma -
Bridgeport Comprehensive High
Kingston, WA07-1992
Skills
- Laundry Management
- Window Cleaning
- Safe Cleaning With Chemicals
- Patient Relation
- Customer Service
- Health and Safety Compliance
- Ironing Clothing
- Mopping and wiping floor
- Fluent in English
- Washing Windows
- Dish Preparation
- Appliance Maintenance
- Watering plants
- Folding clean laundry
Timeline
Housekeeper
Crothall Services
12.2016 - Current
Lead Environmental Services Housekeeper
Ardent health
08.2016 - Current
Private Caregiver
Ileen steen
02.2013 - 07.2015
High School Diploma -
Bridgeport Comprehensive High