KAREN YAMILETH HERNANDEZ MOZO
Miami,FL
Summary
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Overview
9
9
years of professional experience
Work History
Assistant Manager
La Boulangerie Bakery & Cafe
10.2023 - 11.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Oversaw daily financial transactions and managed cash flow to support profitability
- Organized company merchandise and displays to increase brand awareness and product sales
- Tracked inventory and ordered supplies to prevent stock-outs
- Resolved customer complaints quickly and professionally while ensuring customer loyalty was maintained
- Assisted in implementing sales plans and controls to meet or exceed financial goals
Server Shift Leader
La Boulangerie Café & bakery
06.2015 - 10.2023
- Cultivated warm relationships with regular customers
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Bussed and reset tables to keep dining room and work areas clean
- Kept register accurate through correct billing, payment processing and cash management practice
- Explained menu items and suggested appropriate options for foods allergy concerns
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
- Managed scheduling for numbers servers, maintaining adequate staffing levels while accounting for personal employee needs
Barista
La Boulangerie BoulMich
07.2015 - 07.2023
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Presented and explained drink menu, answering questions to educate customers
- Prepared teas, hot chocolate, and other non-coffee drinks for customers
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Trained new baristas on company processes and product preparation
Education
HIGH SCHOOL DIPLOMA -
Miami Jackson Senior High School
Fl06.2015
Skills
- Billing and payment processing
- Staff resource management
- Personnel training
- Customer needs assessments
- Food safety compliance
- Inventory control
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
La Boulangerie Bakery & Cafe
10.2023 - 11.2024
Barista
La Boulangerie BoulMich
07.2015 - 07.2023
Server Shift Leader
La Boulangerie Café & bakery
06.2015 - 10.2023
HIGH SCHOOL DIPLOMA -
Miami Jackson Senior High School
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