Karen Hinojosa
Case Manager
Phoenix,AZ.
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Case Manager
National Youth Advocate Program
6 2023 - Current
- Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or child's rights.
- Collaborated with multiple departments to develop coordinated care plans that addressed Childs'' complex needs and release.
- Submitted detailed documentation in compliance with ORR timeframes.
- Conducted in person and virtual meetings with children and sponsors to identify needs or risks.
- Maintained open lines of communication with supervisors and peers, contributing to a positive work environment that fostered collaboration and professional growth.
- Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
Career Advisor
Ultimate Medical Academy (Remote)
05.2021 - 06.2023
- Established and oversaw clear guidelines about procedures and success metrics for students.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Equipped 5-8 students monthly with job search skills and hired in desired field.
- Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.
- Counseled graduates one-on-one regarding current situation, desires, aptitudes, education and employment history.
Representative (Department of Economic Security)
Conduent
07.2019 - 05.2021
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about accounts and services regarding AHCCCS, Food Assistance, and Cash Assistance.
- Provided customers with updates and periodic statements on AHCCCS, Food Assistance, Cash Assistance and changes in benefits.
- Collected customer information and analyzed customer needs to recommend potential benefits or services.
- Used Aztecs and Oracle to prepare memos, correspondence and reports.
- Updated account information to maintain customer records.
Assistant
Larry Ziers Law Office
07.2017 - 10.2017
- Translated information into electronic forms by compiling and sorting data.
- Conducted research to assist with routine tasks and special projects.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
Education
Bachelor of Arts - Justice studies
Arizona State University
Tempe, AZ 01.2018 - 05.2021
Skills
Multi-tasked systems while providing service and resolving issues, updates etc
Problem-solving skills
Verbal and written communication
Relationship building
Analytical and critical thinking
Paycom
Sharepoint
UC Portal
Family Education
Community Outreach
Regulatory Compliance
Case Management
Timeline
Career Advisor
Ultimate Medical Academy (Remote)
05.2021 - 06.2023
Representative (Department of Economic Security)
Conduent
07.2019 - 05.2021
Bachelor of Arts - Justice studies
Arizona State University
01.2018 - 05.2021
Assistant
Larry Ziers Law Office
07.2017 - 10.2017
Case Manager
National Youth Advocate Program
6 2023 - Current