Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Ibarra

Kannapolis,NC

Overview

10
10
years of professional experience

Work History

Human Resources Specialist

United States Army National Guard
Concord. NC
09.2023 - Current

-data entry

-create awards for promotions

-fill reports

Customer Service Representative

Varo Bank
Charlotte, North Carolina
08.2021 - 04.2022
  • Took incoming calls from customers
  • Answered customers questions regarding their bank account including deposit, withdrawal, payment and transaction type questions

Fraud and Claims Ops Spec

Wells Fargo
Charlotte, NC
03.2020 - 03.2021
  • Verify check and wire transfer holds
  • Research information to remove holds
  • Take incoming calls from customers

Deputy Clerk

State Of North Carolina
Charlotte, NC
04.2017 - 10.2018
  • Assist plaintiffs with filing 50B and 50C's
  • Translate for Spanish speaking defendants and plaintiffs
  • Enter case information into the court's computer system

Deputy Clerk of the Court

State Of North Carolina
Concord, North Carolina
11.2015 - 08.2016
  • Translate for Spanish speaking defendants
  • Cashier in court
  • Case entry into system
  • Process background checks

Teller

Wells Fargo
Harrisburg, North Carolina
07.2014 - 09.2015
  • Cash and deposit checks
  • Process payments
  • Balance drawer and store

Education

Criminal Justice -

University of North Carolina At Charlotte
Charlotte, NC
12.2024

Criminal Justice Technology -

Rowan-Cabarrus Community College
Salisbury, NC
07.2015

Skills

  • Call Documentation
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Customer Account Management
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Customer Inquiry Response
  • Call Transfers
  • Legal Terminology

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Specialist

United States Army National Guard
09.2023 - Current

Customer Service Representative

Varo Bank
08.2021 - 04.2022

Fraud and Claims Ops Spec

Wells Fargo
03.2020 - 03.2021

Deputy Clerk

State Of North Carolina
04.2017 - 10.2018

Deputy Clerk of the Court

State Of North Carolina
11.2015 - 08.2016

Teller

Wells Fargo
07.2014 - 09.2015

Criminal Justice -

University of North Carolina At Charlotte

Criminal Justice Technology -

Rowan-Cabarrus Community College
Karen Ibarra