Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Ibarra

Kannapolis,NC

Overview

10
10
years of professional experience

Work History

Human Resources Specialist

United States Army National Guard
09.2023 - Current

-data entry

-create awards for promotions

-fill reports

Customer Service Representative

Varo Bank
08.2021 - 04.2022
  • Took incoming calls from customers
  • Answered customers questions regarding their bank account including deposit, withdrawal, payment and transaction type questions

Fraud and Claims Ops Spec

Wells Fargo
03.2020 - 03.2021
  • Verify check and wire transfer holds
  • Research information to remove holds
  • Take incoming calls from customers

Deputy Clerk

State Of North Carolina
04.2017 - 10.2018
  • Assist plaintiffs with filing 50B and 50C's
  • Translate for Spanish speaking defendants and plaintiffs
  • Enter case information into the court's computer system

Deputy Clerk of the Court

State Of North Carolina
11.2015 - 08.2016
  • Translate for Spanish speaking defendants
  • Cashier in court
  • Case entry into system
  • Process background checks

Teller

Wells Fargo
07.2014 - 09.2015
  • Cash and deposit checks
  • Process payments
  • Balance drawer and store

Education

Criminal Justice -

University of North Carolina At Charlotte
Charlotte, NC
12.2024

Criminal Justice Technology -

Rowan-Cabarrus Community College
Salisbury, NC
07.2015

Skills

  • Call Documentation
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Customer Account Management
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Customer Inquiry Response
  • Call Transfers
  • Legal Terminology

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Specialist

United States Army National Guard
09.2023 - Current

Customer Service Representative

Varo Bank
08.2021 - 04.2022

Fraud and Claims Ops Spec

Wells Fargo
03.2020 - 03.2021

Deputy Clerk

State Of North Carolina
04.2017 - 10.2018

Deputy Clerk of the Court

State Of North Carolina
11.2015 - 08.2016

Teller

Wells Fargo
07.2014 - 09.2015

Criminal Justice -

University of North Carolina At Charlotte

Criminal Justice Technology -

Rowan-Cabarrus Community College
Karen Ibarra