Karen Jaraba
Bridgeport,CT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Moran Agencies
Bridgeport , CT
2022.08 - 2024.07
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Scheduled appointments for management team members.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Server
Puerto Vallarta Restaurant
Fairfield , CT
2022.02 - 2023.01
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
Education
Business Administration And Management
Housatonic Community College
Bridgeport, CT2024-12
High School Diploma -
Fairchild Wheeler Interdistrict Multi-Magnet Campu
Bridgeport, CT06.2022
Skills
- Appointment Scheduling
- Inbound and Outbound Calling
- Customer consulting
- Positive and professional
- Policy Renewals
- Customer follow-up
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Moran Agencies
2022.08 - 2024.07
Server
Puerto Vallarta Restaurant
2022.02 - 2023.01
Business Administration And Management
Housatonic Community College
High School Diploma -
Fairchild Wheeler Interdistrict Multi-Magnet Campu
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