Karen Johnson, RN
Okeechobee,FL
Summary
Professional Secretary with over Several years of experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Versatile Secretary offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Outgoing and friendly, delivering service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. I am currently a Graduate Nurse with Associate's degree in nursing from Fortis Institute with transferable skills. Currently enrolled in the BSN program with Denver college of Nursing. Applies nursing process and performs delegated functions under direction and supervision of a Registered Nurse. Collaborates with patient and family to offer theory-based nursing care and coordinates care delivery with members of interdisciplinary team. Dedicated nursing student currently working towards BSN in Nursing. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills. Compassionate Student Nurse offers strong background with passion for patient care. Caring with patients and ready to learn. Kind and approachable worker with dedication to quality and performance.
Overview
23
23
years of professional experience
Work History
Secretary
Florida Trophy Gators
04.2016 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system and greeted callers enthusiastically.
- Implemented paperless filing system for departments.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Student Nurse Extern
HCA Lawn Wood
07.2022 - 12.2022
- Maintained comfort and safety of each patient through careful monitoring and knowledge application.
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Administered close patient care, checked vital signs and monitored telemetry.
- Transported patients between unit rooms and scanning locations for diverse procedures.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Cared for each patient according to care plan and physicians' instructions.
- Delivered exceptional care to patients by helping with mobility and daily living requirements.
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Changed out and monitored bandages, catheters and IVs.
- Coordinated meal and snack deliveries, assisted with feeding and charted intake for review.
- Attended medical procedures to increase nursing expertise and advance training.
Senior Certified Pharmacy Technician
Walgreens
11.2004 - 07.2013
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered patients' questions and troubleshot prescription issues.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Maintained relationships with physicians.
- Prepared bottle labels.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed medication orders.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than daily prescriptions in high-volume pharmacy environment.
Certified Pharmacy Technician
Raulerson Hospital
09.2000 - 11.2004
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Education
Bachelor of Science - Nursing
Denver College of Nursing
Denver, CO12.2025
Associate of Science - Nursing -RN
Fortis College - Port St. Lucie
Port Saint Lucie, FL04.2023
Clinical Site For Nursing School - Nursing
Cleveland Clinic Indian River Hospital
Vero Beach, Florida04.2023
High School Diploma -
Okeechobee High School
Okeechobee, FL06.1997
Skills
- Vital signs
- Medication Administration
- Patient records
- Care plan implementation
- Clinical judgment
- Interdisciplinary Collaboration
- Patient Assessment
- Compassionate Care
- Vital sign assessment
- Infection Control
- Patient support
- Patient Care
- Team Collaboration
- Direct Patient Care
- Catheter Care
- Activities of Daily Living ADLs
- Emergency Response
- Punctual and Reliable
Timeline
Student Nurse Extern
HCA Lawn Wood
07.2022 - 12.2022
Secretary
Florida Trophy Gators
04.2016 - Current
Senior Certified Pharmacy Technician
Walgreens
11.2004 - 07.2013
Certified Pharmacy Technician
Raulerson Hospital
09.2000 - 11.2004
Bachelor of Science - Nursing
Denver College of Nursing
Associate of Science - Nursing -RN
Fortis College - Port St. Lucie
Clinical Site For Nursing School - Nursing
Cleveland Clinic Indian River Hospital
High School Diploma -
Okeechobee High School
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