Karen Kaiser
Amarillo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Dedicated guest services professional with a proven track record in customer relations and problem-solving. Known for delivering exceptional service and maintaining organization in fast-paced environments.
Overview
42
42
years of professional experience
Work History
guest services
Ronald McDonald House (one weekend a month)
Amarillo, TX
05.2021 - 01.2026
- Greeted guests warmly and provided information about services and amenities.
- Assisted guests with check-in and check-out procedures efficiently.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained front desk area organized and welcoming for all visitors.
- Greeted guests upon arrival and provided them with information about Ronald McDonald House.
- Performed general clerical duties such as filing documents, photocopying, scanning documents into computer systems.
- Provided concierge services by offering recommendations of local attractions, shopping, and dining options.
- Checked guests in and out of their rooms according to established procedures.
- Prepared welcome packets including key cards for each arriving guest.
- Assisted with various administrative tasks associated with running a front desk operation.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
insurance
Kaiser Insurance
Amarillo, Texas
05.1984 - 01.2026
- Customer service
- Educated clients on policy features and benefits effectively.
- Advised clients on coverage amounts needed based on individual circumstances.
- Resolved client inquiries and concerns promptly and professionally.
- Built relationships with clients
- Processed applications and paperwork related to policy issuance or renewal.
- Assisted clients with inquiries and resolved complaints efficiently.
- Provided assistance with insurance claims processing.
Education
High School Diploma -
Jayto High School
Jayton, TX05-1972
Some College (No Degree) -
West Texas University
Canyon, TXSkills
- Customer relations
- Verbal communication
- Task prioritization
- Organization
- Reliability
Timeline
guest services
Ronald McDonald House (one weekend a month)
05.2021 - 01.2026
insurance
Kaiser Insurance
05.1984 - 01.2026
High School Diploma -
Jayto High School
Some College (No Degree) -
West Texas University