Karen Kegel
Port Saint Lucie,Florida
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
11
11
years of professional experience
Work History
Chief Operating Officer
Maven Appraisals
08.2023 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
Director of Operations
Westrock Appraisal Inc.
01.2020 - 08.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored and coordinated workflows to optimize resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Banquet Manager
Pesach Time Tours
01.2018 - 12.2022
- Directed and managed banquet functions 700-person event.
- Performed cost-benefit analysis for corporate and social events.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw timeliness and quality of food delivery at high-volume events.
Beverage Manager
Villa Roma Resort And Conference Center
03.2013 - 12.2017
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Performed event coordination for larger parties and gatherings.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Developed creative themes for events and created related activities to engage attendees.
- Monitored and controlled event expenditures to meet budgets.
Skills
- Operations Oversight
- Business Forecasting
- Cross-Functional Collaboration
- General Management and Administration
- Business Development
- Performance Management
- Operations Management
- Recruitment and Retention
- Customer Relationship Management
- Vendor Management
- Management Team Leadership
- Leadership and People Development
Timeline
Chief Operating Officer
Maven Appraisals
08.2023 - Current
Director of Operations
Westrock Appraisal Inc.
01.2020 - 08.2023
Banquet Manager
Pesach Time Tours
01.2018 - 12.2022
Beverage Manager
Villa Roma Resort And Conference Center
03.2013 - 12.2017
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