Karen Kellar

• Conducted primary source verifications such as background checks and board certifications.
• Optained NPI numbers for providers and facilities and updated existing profiles
• Received and evaluated applications and looked for missing and inaccurate information.
• Maintained up-to-date lmpw;edge pf application laws and regulations.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Collected detailed notes on investigations and other communication to adhere ato legal requirementsand enhance record keeping.

Multipal duties and assignments throughout departments within Health First.

• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
• Handled conifidential and sensitive information with discrition.
• Managedexecutive calendars, scheduling meetings and appointments.
• organized and coordinated conferences and monthly meetings.
• Screened calls and emails and responded accordingly for executive team and senior management in oplimal time.
• Subusiness and hospitality needs of patients and families.Worked withsenior managementto initiate new projects and assist in various processes.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

• Responded to inquiries from callers seeking information concerning medical bills.
• Improved customer satisfaction by resolving complaints promptly and professionally.
• Collections
• Verify insurance via phone to various insurance companies.
• Requested and compiled paper medical record charts for clinic.

• Increased customer satisfaction by providing professional and courteous front desk support, checking patients in and collected co-pay as needed.
• Answered multiline phones and relayed messages to appropriate staff.
• Confirmed and scheduled daily clinical appointments.
• Checked patient's out after appointment and scheduled any follow up as needed.
• Assisted scheduling lab work, radiology, or procedures.

• Answered calls and assisted with collect, long distance, and international phone calls.