Sandra Brown

• Ensured that all necessary forms were completed accurately and submitted within specified deadlines.
• Followed up with providers regarding missing or incomplete documentation as required by state regulations.
• Maintained records of provider's application status, licensure and accreditation information.
• Assisted in maintaining departmental databases including inputting new data into system as well as updating existing information.
• Reviewed applications for completeness and accuracy prior to submission to governing bodies.
• Ensured strict confidentiality of provider information in accordance with HIPAA regulations.
• Assisted in the accreditation process by gathering and submitting required documentation.
• Checked applications for missing information and organized all paperwork.
• Monitored expiration of licenses and certifications, notifying providers of renewal requirements.
• Coordinated with healthcare professionals to collect necessary documentation for credentialing.
• Assisted in the preparation of credentialing applications and related materials for providers.

Supervisor: Ronald Land (830) 608-8526

• Complete on-boarding for new and returning employees, including: calling and scheduling interviews, verifying employee paperwork, and conducting orientation.
• Update applicant tracking system.
• Plan and prepare for employee appreciation event.
• Uniform Inventory, purchasing, and distribution.
• Tracking and updating hiring requisition (3,000 + employees).
• Answer phones, copy, fax, and file.
• Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.

Supervisor: Toni Jones (210) 961-5300

• GS 0679-06-02
• Ability to collaborate, communicate with all healthcare professionals to ensure quality and continuity of care and compliance with established military policies and regulations
• Knowledge of AMAS clinical processes and flow, experience in clinic management
• Provided backup support to office staff by answering phones and scheduling appointments.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Interviewed patients to verify and update clinical and demographic records.
• Scheduled appointments for patients for all Veteran Healthcare Clinics
• Use VISTA GUI/ VHA Scheduling, CPRS and OUTLOOK

Controlled Substance Inspector

• Travel to different VA locations | Inspect pharmacy/omnicell narcotics on a monthly basis

VIC Program Specialist Detail (10/16/23-02/13/24)

• Review applications and supporting evidence to determine eligibility and inform applicants of discrepant information.
• Respond to email inquiries from veterans completing the application process.
• Clearly and concisely communicate effectively verbally, through email and in writing.
• Update veterans information in VIC system of all changes made.

VA TMS:

• Ensuring Onboarding Success | Onboarding New Hires as a Manager | Administrative Human Resources | Human Resources Jumpstart

Supervisor: Michelle Perez (210) 323-9448

• Contractor Case Healthcare
• Maintain log entries for all monies entering the safe from patients and surrounding military bases
• Archiving of all accounting paperwork in electronic format and enhancing for future location
• Retrieve mail, sorted and distributed to appropriate personnel

Supervisor: Lance Walls (210)916-1242

• GS 0679-05/02
• Provided friendly reception to guests, scheduled appointments, and maintained clean/orderly waiting room
• Supervised six front desk employees for 3 different clinics, created weekly staff schedules, and opened/closed clinic for daily operations
• Answered incoming calls, processed admissions, and discharge of patients, and prepare medical charts based on completed patient forms to maintain physician workflow
• Selected as Template Manager and oversaw updates for 18 Provider schedules across three clinics to ensure maximum productivity rates
• Completed routine correspondence such as progress reports, medical statements, memoranda, and statistical reports using various automation systems and programs
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Organized patient records to research records, extract medical information and review records for completeness and accuracy

Supervisor: Anna Drca (253) 968-1790

• GS 0679-04/03
• Specialty Clinic: Gastroenterology, Orthopedic, Ophthalmology and Dialysis clinic
• Scheduled appointments, greeted patients, and updated patient information via accurate data entry
• Sorted mail, administered opening and closing duties, and properly filed paperwork to maintain organized records
• Prepared charts for clinical and procedure appointments with 3 other clinic as well as typed correspondence for patients and physicians
• Organized patient records to research records, extract medical information and review records for completeness and accuracy.
• Use CHCS and JVL to maintain and record patient data and generate reports.
• MHS Genesis training