Karen Kelly
Jasper,AL
Summary
Proven track record in emergency response and patient care, honed across roles from EMT-Basic at Regional Paramedical Services to Certified Nursing Assistant at Walker Baptist Health Center. Expert in customer service, adept at managing critical situations with composure. Achieved a significant reduction in inmate altercations, demonstrating strong interpersonal and crisis management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Hampton Inn By Hilton
03.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Corrections Officer
Jasper City Police Department
10.2021 - 11.2022
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
EMT-Basic
Regional Paramedical Services
08.2019 - 09.2021
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Certified Nursing Assistant
Walker Baptist Health Center
08.2013 - 12.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
No Degree - Certified Nursing Assistants
Bevill State Community College
Sumiton, AL08.2013
High School Diploma -
Walker County High School
1501 Viking Drive, Jasper AL 3550105.2011
Skills
Customer Service
Emergency vehicle operation
Patient Care
Emergency Response
Basic Life Support
Certification
- CNA - Certified Nurse Assistant
Timeline
Hotel Front Desk Clerk
Hampton Inn By Hilton
03.2023 - Current
Corrections Officer
Jasper City Police Department
10.2021 - 11.2022
EMT-Basic
Regional Paramedical Services
08.2019 - 09.2021
Certified Nursing Assistant
Walker Baptist Health Center
08.2013 - 12.2014
No Degree - Certified Nursing Assistants
Bevill State Community College
High School Diploma -
Walker County High School
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