Karen Kirch
San Diego,United States
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Poway Surgery Center
Poway, CA
03.2022 - Current
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
- Developed and managed accurate and confidential patient records.
- Supported office staff and operational requirements with administrative tasks.
- Supported providers in outpatient medical office through coordinating administrative operations.
Inside Sales Executive
Hoist Fitness Systems
Poway, CA
05.2016 - 01.2022
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Managed 3 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Exceptional computer skills
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Health Information Referral Specialist
Scripps, Inc
San Diego, CA
10.2015 - 05.2016
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
High School Diploma -
Foothills High School
San Marcos, CA06.1990
Skills
- Professional and Courteous
- Office Equipment Operation
- Judgment and Decision Making
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Multitasking and Time Management
- Microsoft Office Suite
- Meticulous Attention to Detail
- Highly Efficient and Productive
- Administrative Procedures
Timeline
Administrative Assistant
Poway Surgery Center
03.2022 - Current
Inside Sales Executive
Hoist Fitness Systems
05.2016 - 01.2022
Health Information Referral Specialist
Scripps, Inc
10.2015 - 05.2016
High School Diploma -
Foothills High School