Karen Korson
Cadillac,MI
Summary
As a seasoned, well-educated pharmacist I offer excellent skills in customer service, telephone etiquette and issue response. I am knowledgeable about leading team members, adaptable in various high-volume situations, and enjoy consulting with individuals to offer superior assistance and care. I prefer to lead by example, educate as needed, and provide constructive criticism. I am highly organized, efficiency-driven and patient-oriented.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreens
06.2022 - Current
- As Pharmacy Manager for a Tier 4 store, I work closely with the Pharmacy Operations Manager and Store Manager to engage the team to provide the best pharmaceutical care to a close-knit community.
- Used my talents to build positive relationships with patients by ensuring their needs are addressed and met with professionalism.
- Daily tasks include patient consultation; working with local health care teams and pharmacy competitors to meet patients' needs; product review; drug utilization review; healthcare services such as immunizations and diagnostic testing; managing workflow; and fostering positive team relations.
Pharmacist, PT Staff Cadillac/PT Float
Walgreens
03.2020 - 06.2022
- In addition to creating positive pharmacy customer experiences at all locations to which I am assigned, I work with various pharmacy teams to meet daily operational goals.
- At each store, I focus on interpreting prescription orders; timely prescription filling; immunization services; continuity of healthcare services; and productive interactions with staff, patients, and other healthcare providers.
Pharmacy Manager
Walmart
03.2019 - 08.2019
- Provided pharmaceutical care to patients by processing and accurately dispensing prescriptions; counseling on proper medication usage; suggesting proper vaccinations; and directing workflow among pharmacy staff to meet patients' needs.
- Supervised a team of eight technicians and two staff pharmacists.
- Communicated with patients, physicians, and health care workers to ensure patients' needs were met.
- Collaborated with store manager to maintain daily operations.
- Facilitated change in workflow due to pharmacy remodel.
- Recognized workflow needed improvement once remodel was completed and implemented changes among staff to enhance productivity and meet patients' time constraints.
Pharmacist, Float
Walmart
10.2018 - 03.2019
- Provided pharmaceutical care to patients by accurately filling prescriptions, counseling, immunizing, and assessing medication utilization.
- Managed support staff while Pharmacist-In-Charge at Big Rapids, Mount Pleasant, and Cadillac locations to ensure prescription filling times were met.
- Communicated with patients, physicians, and other health care professionals to enhance patient outcomes.
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects, and therapeutic outcomes.
Pharmacy Manager
Hometown Pharmacy
09.2017 - 10.2018
- Daily activities included processing/filling prescriptions, immunizing patients, counseling patients on medication usage, communicating with physicians and health care teams on behalf of patients, and medication therapy management using the Outcomes platform.
- Location also serviced Eagle Village residents by unit dosing medications and working with psychiatrists and nurses to ensure accurate and timely therapy changes.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Implemented controlled substance tracking and monitoring
- Ordered medications and supplies while being mindful of costs incurred. Identified losses from Third Party payers and communicated to corporate offices for contractual review.
Pharmacist, Staff
Walmart
09.2013 - 09.2017
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Scheduled and completed Comprehensive Medication Reviews and utilized the Outcomes platform for Adherence Monitoring and Targeted Interventions.
Pharmacy Manager
Meijer
01.1999 - 08.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised up to 15 pharmacy technicians and 4 staff pharmacists. Our store was also assigned between one or two pharmacy interns to develop on a regular basis.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels. Discussed results with team members to elicit improved performance, in turn enhancing customer service.
Pharmacist, Relief
Meijer
08.1998 - 12.1998
- Provided pharmaceutical care to patients by accurately filling prescriptions in an efficient manner.
- Counseled patients on proper use of medications.
- Communicated with patients, physicians, and health care providers to enhance patient outcomes.
- Covered seven stores in and around the Lansing/Jackson/Brighton areas.
- Handled workload at some of the busiest Meijer locations; in Jackson we regularly filled 800-900 prescriptions daily. Most stores had a staffing level of 4 or 5 pharmacists and around 12 to 15 technicians scheduled daily.
Education
Bachelor of Science - Pharmacy
Ferris State University
Big Rapids, MI05.1998
Some College (No Degree) -
Montcalm Community College
Sidney, MISkills
- Operations management
- Staff management
- Wellness services
- Training and development
- Immunizations
- Drug inventory management
- Relationship building/retention
Certification
- Board of Pharmacy Pharmacist License and Controlled Substance License active until 8/3/2025
- CPR certification: active until March 2026
- Immunization certified as of 2009
Timeline
Pharmacy Manager
Walgreens
06.2022 - Current
Pharmacist, PT Staff Cadillac/PT Float
Walgreens
03.2020 - 06.2022
Pharmacy Manager
Walmart
03.2019 - 08.2019
Pharmacist, Float
Walmart
10.2018 - 03.2019
Pharmacy Manager
Hometown Pharmacy
09.2017 - 10.2018
Pharmacist, Staff
Walmart
09.2013 - 09.2017
Pharmacy Manager
Meijer
01.1999 - 08.2013
Pharmacist, Relief
Meijer
08.1998 - 12.1998
Bachelor of Science - Pharmacy
Ferris State University
Some College (No Degree) -
Montcalm Community College
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