Karen Kostner
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Fred's Diner
10.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Guest Service Representative
Thornton's Gas Station
12.2020 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Server
Fox Lake Family Restaurant
10.2017 - 04.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
The Firepit
09.2015 - 08.2017
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Store Associate
JJ Blinkers
08.2001 - 08.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
Education
High School Diploma -
Cary Grove Community High School
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Fred's Diner
10.2023 - 03.2024
Guest Service Representative
Thornton's Gas Station
12.2020 - 02.2024
Server
Fox Lake Family Restaurant
10.2017 - 04.2021
Server
The Firepit
09.2015 - 08.2017
Store Associate
JJ Blinkers
08.2001 - 08.2015
High School Diploma -
Cary Grove Community High School
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