Karen Kukla
Hudson,WI
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
3
3
years of professional experience
Work History
Service Advisor
Key Cadillac
Edina, Minnesota
08.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
Service Advisor
Porsche Minneapolis
Minneapolis, Minnesota
08.2021 - 08.2023
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Architecture Drafting
Anoka Technical College
Anoka, MN06-2002
Skills
- Bill preparation
- Vehicle assessment
- Complaint resolution
- Point of sale system
- Sales expertise
- Client rapport
- Team building
- Phone Etiquette
- Conflict Resolution
- Reliability
- Time management abilities
- Multitasking
- Communication Skills
- Schedule mastery
- Estimating
Timeline
Service Advisor
Key Cadillac
08.2023 - Current
Service Advisor
Porsche Minneapolis
08.2021 - 08.2023
Associate of Arts - Architecture Drafting
Anoka Technical College