KAREN KYAWT KHAING
Union City,USA
Summary
I'm enthusiastic, self-motivated and straight forwarded person. At work, I'm responsible, detail-oriented, and customer-focused. To seek and maintain a full-time position offers professional challenges which I can utilize my interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receiving Clerk
SUPER MICRO COMPUTER, INC.
07.2024 - Current
- Verified incoming shipments by comparing item names and quantities with accompanying shipping documents to ensure accuracy.
- Matched received goods with purchase orders and associated documentation, accurately recording data in the SAP system.
- Identified and rejected damaged items, recorded shortages, and coordinated with shippers to resolve discrepancies.
- Updated inventory records in SAP and issued inspection tickets based on product type and condition.
- Released inspected products into inventory and supported urgent interdepartmental part retrievals for inventory team and production
- Filed damage reports for defective cargo and communicated with the inspection team for further inspection.
Manager
UNITED OVERSEAS BANK LIMITED (UOB)
01.2023 - 01.2024
- Monitored and reviewed problematic customer calls to evaluate call handling, ensure compliance with bank policies and regulatory standards, and escalated cases to the sales manager for resolution or follow-up, ensuring customer satisfaction and full adherence to internal and regulatory requirements.
- Developed and implemented quality assurance frameworks to evaluate call center agent performance, ensuring compliance with banking protocols and enhancing service consistency across the team.
- Collaborating with team-leads to develop performance improvement plans for underperforming caller, leading to increased productivity levels.
- Collaborating with team leads to developed new scripts and FAQs for team members, resulting in more consistent communication and enhanced effective interaction with customers.
- Assisted in creation of comprehensive training materials to enhance new hire onboarding and continuous development efforts.
Senior Officer
UNITED OVERSEAS BANK LIMITED (UOB)
07.2018 - 01.2023
- Analyze and document customer's My Wealth Planner (MWP) details to allocate callback requests to different callers based on their strengths and capabilities.
- Handle approximately 50 calls daily to identified service gaps or potential risks in customer engagements and recommended improvements to enhance service standards and reduce complaints.
Shipping Executive
DIVERSIFIED LOGISTICS SERVICES (S) PTE LTD
11.2010 - 07.2018
- Responded to emails and phone calls to establish shipment arrangements.
- Negotiated shipping rates and contracts with carrier, airline, transporter and logistics provider.
- Selected carriers/suppliers and monitored service against performance criteria
- Liaised with overseas partners to ensure department is proactive in providing quality operational performance
- Prepared and submitted Customs permit Declaration via Tradeweb live - import/export permit, strategic goods permit, ordinary/preferential certificate of origin
- Day to day operations in a busy office environment including dealing with customers/vendors/customs officer/invoicing, generating reports and other administration duties.
Administration Assistant
GOLDEN HUNG HO MARKETING
11.2008 - 11.2010
- Collaborated with sales reps and customer contacts to generate quotes for purchases and issue invoices for delivery.
- Monitored and maintained inventory levels processed purchasing order as requirement Performed physical count of inventory, and reconciled actual stock count to computer-generated reports, tracked discrepancy and investigate problem with warehouse supervisor.
- Partnered with sales reps and Warehouse supervisor to improve efficiencies in order delivery improving customer service
- Co-ordinates office correspondence, including incoming/outgoing mail/call and office stationery order.
Education
BBA - Marketing
HUA QIAO UNIVERSITY
07.2008
GED - undefined
NO.4 BASIC EDUCATION HIGH SCHOOL, MYANMAR
01.2001
Skills
- Shipping and receiving
- Invoice verification
- Call center customer service
- Escalation handling
- Complaint resolution
- Multi-tasking strength
- Inventory monitoring
- Quality assurance
Certification
Customs Competency Test - 07/01/15 to Present. Singapore Customs Competency Test is designed for individuals who wish to become licensed customs brokers or declarants in Singapore
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Receiving Clerk
SUPER MICRO COMPUTER, INC.
07.2024 - Current
Manager
UNITED OVERSEAS BANK LIMITED (UOB)
01.2023 - 01.2024
Senior Officer
UNITED OVERSEAS BANK LIMITED (UOB)
07.2018 - 01.2023
Shipping Executive
DIVERSIFIED LOGISTICS SERVICES (S) PTE LTD
11.2010 - 07.2018
Administration Assistant
GOLDEN HUNG HO MARKETING
11.2008 - 11.2010
GED - undefined
NO.4 BASIC EDUCATION HIGH SCHOOL, MYANMAR
BBA - Marketing
HUA QIAO UNIVERSITY
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