Karen Lacroix
WILLOWS,CA
Summary
Dynamic professional with extensive experience at Glenn Medical Center, excelling in customer relations and expert problem solving. Proven track record in analytical thinking and documentation management, enhancing patient access processes. Recognized for driving efficiency and improving service delivery, contributing to a seamless patient experience.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in [specific skills relevant to field], consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
8
8
years of professional experience
Work History
Regional Admission Specialist
Glenn Medical Center
06.2023 - 10.2025
Business Services Specialist
Glenn Medical Center
03.2021 - 06.2023
- Led business office operations, ensuring smooth workflows and process efficiency.
- Maintained cash drawer integrity through regular reconciliation practices.
- Ensured accurate recording and reconciliation of all incoming deposits, resulting in zero discrepancies"
Lead Patient Access Specialist
Glenn Medical Center
01.2020 - 03.2021
- Led patient access operations, ensuring compliance with regulatory standards and organizational policies.
- Streamlined patient registration processes, enhancing efficiency and reducing wait times for services.
- Mentored and trained new staff in patient access protocols and system navigation.
- Implemented quality assurance measures to improve accuracy of patient information and scheduling.
Scheduling Specialist
Glenn Medical Center
02.2019 - 01.2020
- Coordinated patient appointments, optimizing scheduling efficiency across multiple departments.
- Implemented electronic scheduling system, enhancing accessibility and reducing appointment conflicts.
- Collaborated with healthcare providers to streamline patient intake processes and improve workflow.
- Trained new staff on scheduling protocols and software usage, fostering team proficiency.
Patient Access Specialist
Glenn Medical Center
04.2018 - 02.2019
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification procedures, reducing claim denials through thorough documentation review.
- Streamlined appointment scheduling, enhancing patient flow and improving overall operational efficiency.
Education
High School Diploma -
Willows High School
Willows, CA06-2009
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Regional Admission Specialist
Glenn Medical Center
06.2023 - 10.2025
Business Services Specialist
Glenn Medical Center
03.2021 - 06.2023
Lead Patient Access Specialist
Glenn Medical Center
01.2020 - 03.2021
Scheduling Specialist
Glenn Medical Center
02.2019 - 01.2020
Patient Access Specialist
Glenn Medical Center
04.2018 - 02.2019
High School Diploma -
Willows High School
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