Karen Leal
Hidalgo,TX
Summary
Driven professional with a proven track record at Infinity Financial Services, excelling in customer service and complaint handling. Demonstrated ability to enhance customer satisfaction and team collaboration, achieving high client satisfaction rates. Skilled in problem-solving and client engagement, ensuring reliability and positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service
Infinity Financial Services
06.2019 - 04.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Esthetician -
Ga Beauty
McAllen, TX01.2024
Diploma -
Hidalgo Early College High School
Hidalgo, TX05.2013
Skills
- Complaint Handling
- Team Collaboration
- Client Engagement
- Payment management
- Customer Needs Assessment
- Customer outreach
- Customer Service
- Problem-Solving
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Infinity Financial Services
06.2019 - 04.2023
Esthetician -
Ga Beauty
Diploma -
Hidalgo Early College High School
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