Karen Leata
Happy Valley
Summary
Results-driven Operations Manager with a proven track record in streamlining processes and enhancing customer satisfaction. Expertise in team leadership, problem-solving, and employee motivation to drive operational excellence.
Overview
20
20
years of professional experience
Work History
Operations Manager
Residence Inn Marriott Pearl District
Portland, OR
08.2022 - 05.2026
- Streamlined daily operations, improving efficiency and guest satisfaction.
- Managed staff scheduling to optimize labor costs while maintaining service quality.
- Implemented training programs for new employees, enhancing onboarding experience and retention rates.
- Analyzed operational workflows to identify areas for improvement and enhance productivity.
- Coordinated maintenance and housekeeping efforts to uphold property standards and guest comfort.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Warehouse Associate
GoPuff
Portland, OR
08.2019 - 08.2022
- Operated pallet jacks and forklifts to transport products efficiently within warehouse.
- Managed inventory levels, ensuring accuracy and timely restocking of items.
- Implemented organizational strategies for storage, optimizing space utilization in warehouse environment.
- Assisted in developing improved workflows that reduced order processing times significantly.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
Dispatcher
AnswerNet
Gresham, OR
02.2012 - 10.2018
- Monitored communication systems to ensure timely responses to service requests.
- Managed high-volume call traffic while maintaining service quality standards.
- Resolved customer inquiries and issues, ensuring high satisfaction levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Drive-Thru Cashier
KFC
The Dalles, OR
03.2006 - 04.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service in fast-paced drive-thru environment.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Collaborated with team members to manage peak service times effectively.
Education
High School Diploma -
The Dalles Wahtonka High School
The Dalles, ORSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee motivation
- Goal setting
Timeline
Operations Manager
Residence Inn Marriott Pearl District
08.2022 - 05.2026
Warehouse Associate
GoPuff
08.2019 - 08.2022
Dispatcher
AnswerNet
02.2012 - 10.2018
Drive-Thru Cashier
KFC
03.2006 - 04.2009
High School Diploma -
The Dalles Wahtonka High School