Karen Leon
Phoenix ,AZ
Summary
Dynamic hospitality professional with a proven track record at Blue Martini, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through effective communication and meticulous attention to detail. Skilled in managing high-pressure situations while ensuring optimal dining ambiance and satisfaction.
Overview
2
2
years of professional experience
Work History
Host
Blue Martini
Phoenix, AZ
11.2023 - Current
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled customer inquiries and complaints with professionalism, ensuring positive experiences.
- Coordinated special events, working closely with management to meet client expectations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Lylo Swimclub
04.2024 - 11.2025
- Greeted and seated guests, ensuring exceptional first impressions.
- Managed reservation systems to optimize seating arrangements and guest flow.
- Collaborated with kitchen staff to ensure timely food service and guest satisfaction.
- Monitored dining area for cleanliness and optimal ambiance, addressing any issues promptly.
Education
High School Diploma -
North Canyon High School
Phoenix, AZSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Hospitality and accommodation
- Customer service expertise
- Interactive communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Lylo Swimclub
04.2024 - 11.2025
Host
Blue Martini
11.2023 - Current
High School Diploma -
North Canyon High School