Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Lin

Cupertino,California

Overview

2
2
years of professional experience

Work History

Boba Barista/Assistant Manager

Fantasia Coffee & Tea
06.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.

Coaching Assistant

Phoenix Volleyball Club
06.2021 - Current
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.

Education

Bachelor of Arts - Communication Studies

Santa Clara University
Santa Clara, CA
06.2025

Skills

  • Business Development
  • Customer Relations
  • Customer Service and Engagement
  • Mentoring and Coaching
  • Relationship Building and Management
  • Store Organization

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Boba Barista/Assistant Manager

Fantasia Coffee & Tea
06.2021 - Current

Coaching Assistant

Phoenix Volleyball Club
06.2021 - Current

Bachelor of Arts - Communication Studies

Santa Clara University

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Karen Lin