Karen Lin
Cupertino,California
Overview
2
2
years of professional experience
Work History
Boba Barista/Assistant Manager
Fantasia Coffee & Tea
06.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
Coaching Assistant
Phoenix Volleyball Club
06.2021 - Current
- Developed and implemented training drills to improve team cohesiveness and performance.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
Education
Bachelor of Arts - Communication Studies
Santa Clara University
Santa Clara, CA06.2025
Skills
- Business Development
- Customer Relations
- Customer Service and Engagement
- Mentoring and Coaching
- Relationship Building and Management
- Store Organization
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Boba Barista/Assistant Manager
Fantasia Coffee & Tea
06.2021 - Current
Coaching Assistant
Phoenix Volleyball Club
06.2021 - Current
Bachelor of Arts - Communication Studies
Santa Clara University